UPDATE to my Original Post/s
I have read through most of the threads in this section and have come to the SAD conclusion that TCM is totally deficit in providing any kind of support to their viewers regarding technical difficulties with their highly promoted WATCH TCM ON DEMAND App!
I HAVE NEVER received an email reply from anyone at TCM regarding any of my queries, and I see that I am far from alone here.
Whenever I have called them likewise no one ever picks up or calls me back.
I do see on a very few occassions that Moderator One has made a response within a very few of these threads, but evidently nothing positive has resulted from that.
When I first started using the WATCH TCM App earlier this year (2015), I was generally pretty pleased.
There were a few issues of concern, such as the occassional "cut short" movie (when a movie was broadcast with a run time "short" of the complete movie), and not knowing which movies would be available to view later on the App (before they were aired "live").
But at least then the WATCH TCM App actually worked on my PC using Win 7, with Iexplorer 9, and (compared to the problems of others and to what I am now experiencing), I realize that then I really had no "major" issues to complain about.
That was until somebody at TCM must have made some kind of "upgrade" to the App in early November 2015 that wasn't compatible with my system set-up and caused the listed movie titles to disappear.
It was then when my (lack of TCM support) frustration level grew to the point that I started this thread.
The movie title list would occassionally and "mysteriously" reappear and then disappear again, and for the most part this month it has rarely shown up. So using that feature with Iexplorer has been a bust.
I did discover a somewhat cumbersome "work around" to watching movies using the APP though that I have been using since November. That was simply typing in Title in the SEARCH in the upper right hand corner of the page, the movie would "sometimes" show up and allow me to watch it.
There are flaws with this "work around" because the App search engine doesn't recognize apostrophies, and certain title idiosyncrasies, so one must try different search variations, and even doing all that, some titles that really are there, won't show up at all, regardless.
The only way to narrow the title search down to those that are available for later viewing is to religiously use the day and previous day schedule. Also I have discovered that for some reason when using Google Chrome the title list pops up like it should, though when attempting to use Chrome to watch I repeatedly get a SAML error when trying to verify my COX account.
So I can use Chrome to verify what's available on the App, but must use Iexplorer and the App SEARCH engine when trying to watch something.
So this has been my mode of operation throughout November and most of this month.
Then TCM began promoting a "New" "Improved" App????? (Again... this month) and whatever they did, has only screwed my viewing with the App up even more than before.
Starting around the 2nd week of December 2015, in about 2 out of three attempts to watch a movie using the APP (even when I can get it to load), the movie will freeze somewhere during the watch. Generally the audio begins to stutter first followed by a frame freeze, then I get a message that the TCM signal is no longer available and Iexplorer has failed.
I can restart, reenter my COX verification and start watching over again. But the problem may or may not occur again and again.
Another issue is that despite signing in to COX the App requires me to sign in again, and again, about three out of five times whenever I re-search either the same movie, or a different movie.
I have only tried watching movies using the TCM APP on a PC (sometimes connected to a big screen monitor) and I have only been using Win 7, Iexplorer version 9, or Google Chrome.
I see many here actually use various portable electronic devices for viewing TCM and there appear to be numerous problems across the board with many of them. All which remain unaided by anyone from the TCM technical department.
My experience with my system watching movies on the APP has been quite mixed.
When I can get everything to work "right" that is.
My system is a high end laptop PC with an I7-4910MQ CPU, onboard HD 4600 graphics, and an independent high end Nvidia Geforce GTX 980M graphics processor, plenty of VRAM and 32GB on board RAM. A High Def 18" 1080 monitor.
And using Win 7 (64 bit) OS, and Iexplorer 9, or Google Chrome web browsers.
At home my WiFi download has been a pretty consistent 5-6 Mbps using Wifi (generally 3 Mbps or faster has been good enough for NetFlix on-line movie viewing) and the ethernet Broadband has been a pretty consistent 15-17 Mbps.
So the Connection speeds should not be a factor.
Also, I only attempt to watch TCM with the App when nobody else in the house is using WiFi.
When using WiFi I found the system would occassionally, annoyingly, buffer, sometimes only once, sometimes repeatedly (evidently the TCM App internet speeds must be much more demanding than NetFlix), so I began experimenting using an ethernet cable connection with broadband to see if that made a difference.
When viewing with an 18" PC monitor or on a much larger screen the quality varies considerably.
A few of the APP movie downloads have been equal to DVD quality, but most of them are not.
I have also noticed that whenever there are rapid scene changes, or fast action that the image most often deteriorates. This happens inconsistently though, as in a few movies whether black & white or color, the image quality has remained constant.
These image problems become less noticeable on much smaller screens, and movies are perhaps best viewed on screens screens 7" or less. So image inconsistencies may also be more pronounced on a larger screen Ipad.
Also, for some strange reason, several of the TCM movies have been broadcast in annoyingly tiny Windowbox format.
At this point I do not see the APP replacing TCMs live subscriber service anytime soon.
There are many, many variables, any of which could either be the singular cause or compound the many problems expressed by myself and other posters on these boards.
-There is the internet provider (in my case COX), some of which are notorious for bad service and even worse support.
-For WiFi especially, download speed can be affected by high traffic times in an area, which would generally cause lower speeds below minimum thresholds, and increased buffering .
-There is a host of different portable devices using a variety of configurations which interact, or NOT with the TCM App.
-These include a variety of browser version issues, types of Antivirus and AntiMalware protection, and level of security chosen by the individuals, including acceptance of third party cookies, etc.
-AND finally we have the various renditions of the TCM App itself.
Evidently the TCM App is/has been under constant revision, which can explain why what once worked for some of us no longer does.
However most of these issues could be more easily addressed IF ONLY TCM APP designers/promoters would COMMUNICATE with US, the USERS.
I have absolutely NO idea what the APP requires to function as it should. What OS it works best on, what Browser version is most compatible. How weak and vulnerable must I make my system to allow the APP to perform.
I have been unable to find ANY of this information on these Boards, and of course, NOBODY at TCM responds to ANY of US when we cry out for help here.
In spite of its current flaws, when working one can become easily accustomed to the convenience of a seven day viewing window for at least most of what TCM broadcasts live.
HOWEVER, at this state of NO ONLINE SUPPORT from anyone at TCM I caution ALL APP users to BEWARE.
What works today, may fail tomorrow, and when it does, you will be left crying in the dust by TCM.
UNLESS TCM chooses to address our concerns, as most any responsible company would (or should) I would stay away from using the WATCH TCM ONLINE APP, or at least approach with grave caution.
For me the WATCH TCM App appears to be a very poor release (and each "revision" brings it's own "can-of-worms" to the table).
It's certainly NOT (in it's current state) worthy of such great promotion hype.
It is just too BUGGY, and WORSE, NO TCM SUPPORT WHATSOEVER!!!!
For ALL of the Above reasons (and especially the last), the TCM App reflects poorly on TCM as a whole.
I simply can NO LONGER RECOMMEND IT.