TCM Canada - SD signal format problem in PROBLEMS with TCM.com Posted June 29, 2018 Unfortunately, the online TCM On-Demand feature isn't available to folks in Canada, but I have lots of DVDs and blu-rays to tide me over. Sadly, I had to just delete any of the TCM programs I had on my DVR from the past week. If I could get Filmstruck in Canada, I'd subscribe to that in a heartbeat. A technician from Eastlink Cable came to my house this afternoon, and was able to tell me (as opposed to the customer support people who bent over backwards to avoid admitting there was a problem) that the signal they are receiving for a number of channels was compromised in this way, and it just happened all of a sudden last Thursday morning (when I was recording Calamity Jane). History Channel and one of the news channels were also affected, and he's had multiple complaints about it. They've been trying to fix it in-house, and currently we've got a compromise situation where at least the films are back to the proper shape, if not the proper size. At least it was good to talk to someone who didn't a) think I was making things up and b) didn't treat me like an annoyance (although I guess I am trying to be a squeaky wheel in trying to get the one channel that I pay them for every month to at least look watchable). I'm sure he's just as annoyed by the company policy that requires a service call for every complaint, even when the problem is back at their end.