Steve Cripe

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Everything posted by Steve Cripe

  1. Anyone know why when you write to Contact Us for help with a issue, you get a mail bot type reply saying "Thanks for your email", and that's it. No acknowledgement of the issue, no saying what they will do to correct the problem, nothing. Just an unresponsive email and no resolution. What is going on???
  2. Steve Cripe

    "Contact Us" Option is Non-responsive

    Frankly after all this time and energy I've put into trying to get from TCM what they promise you, I really don't care anymore. They don't seem to care unless you're a high society, wine-buying, cruise-going, well-connected and paying somebody. If you're just a everyday "Joe" who likes movies, but isn't one of the "in crowd" class of people mentioned above, TCM doesn't give a flying rip about you. They have taken on the attitude of the country; you are nobody unless you do something for me first. Apathy, lack of follow through with promises, poor customer service, etc. Ah well, I've got bigger things to do and deal with. No sense in getting wrapped up in an issue like this when they don't give a crap about you. You all have fun!
  3. Steve Cripe

    "Contact Us" Option is Non-responsive

    HaHa... finally figured out how to get somewhat of a response. Complain on one of the TCM accounts on Twitter! I happen to have an account on Twitter and I've been going on to one of the TCM accounts every now and then and asking why they make promises to people like saying they will send them newsletters and movie guides on a regular basis and then send them nothing. And why they never answer their members concerns and complaints. Well I finally got an email saying that I should be expecting my newsletters and movie guides to start on/around the 15th of January. I thought, well how about that... finally! But, you guessed it... the 15th of January came and went and no newsletter, no movie guide, no nothing. Same old TCM... thanks for the promises, again!
  4. Steve Cripe

    "Contact Us" Option is Non-responsive

    Well when I signed up, I was supposed to receive a newsletter (monthly?), a movie guide telling what movies are playing when, and it seems like there was something else that all was mentioned that was going to be sent to me via email periodically. I have gotten nothing. And when I try to write to the "Contact Us" link, I get a canned reply saying, "Thanks for writing us". That's it...no answer to my question, no help with my problem. Just "thanks for writing". What a silly joke this TCM is.
  5. Steve Cripe

    "Contact Us" Option is Non-responsive

    Stephan55... Thanks so much for taking the time to write a response. I thought maybe it was just me being a newbie and I was doing something wrong. I am surprised to hear that this is an ongoing, chronic problem. You would think that the image that TCM portrays that they would be a bit more professional in their conduct and how they treat their members. But I guess not. Oh well, I will lower my expectations and not believe anything they promised me for becoming a member of this little club. Thanks again for your time Steve

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