JCM

"An error has occurred." for every movie on WatchTCM app on FireTV

11 posts in this topic

Hi, Hoping for some technical help with this issue.

 

I noticed the WatchTCM app finally released for Amazon FireTV and I just installed it.

 

Registration with my cable provider went smoothly and I am logged into the app without error.

 

But any time I try to play a movie with the "WATCH NOW" button I get a black screen with a white popup window that reads: 

 

Error

An error has occurred. 

OK

 

Has anyone experienced this or know how to resolve the error? Unfortunately the message is not very descriptive.

 

My other video streaming apps such as HBO GO, Showtime, Netflix, Hulu, all work normally on FireTV yet WatchTCM can not play a single movie.

 

Any help would be greatly appreciated. 

 

 

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Hi JCM...welcome to the boards. Sorry to hear about the problem you're experiencing. Usually our moderator checks this sub-forum and may be able to forward your issue/concern on to the technical support people. Keep checking back, and if you suddenly get it to work, please let us know.

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Hello, welcome to the TCM Message Boards!

 

I've passed your info along to the appropriate parties, thank you for letting us know!

Thanks for relaying the problem to the technical team. Will we be updated in this thread?  

 

Seeing the WatchTCM app finally release on FireTV was a great moment, followed by none of the movies being playable.

 

How can I provide logs or other info to identify the actual problem causing "An error has occurred"? Is there an email contact for the relevant team?

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Thanks for relaying the problem to the technical team. Will we be updated in this thread?  

 

Seeing the WatchTCM app finally release on FireTV was a great moment, followed by none of the movies being playable.

 

How can I provide logs or other info to identify the actual problem causing "An error has occurred"? Is there an email contact for the relevant team?

No, this thread won't be updated, nor can you provide us with logs. We are Classic Movie Message Boards, and we have no idea how to deal with most tech issues, although we do try to help where we can.  I did pass your info on, and the techs tried to duplicate your issue, but could not. They are not having any trouble, and feel it could be a connectivity issue.  

 

Try going here: https://www.amazon.com/gp/help/customer/display.html?nodeId=201347660

 

There are many  links there with information. You might find this one useful:

https://www.amazon.com/gp/help/customer/display.html?nodeId=201452570

 

I hope this helps!

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No, this thread won't be updated, nor can you provide us with logs. We are Classic Movie Message Boards, and we have no idea how to deal with most tech issues, although we do try to help where we can.  I did pass your info on, and the techs tried to duplicate your issue, but could not. They are not having any trouble, and feel it could be a connectivity issue.  

 

Try going here: https://www.amazon.com/gp/help/customer/display.html?nodeId=201347660

 

There are many  links there with information. You might find this one useful:

https://www.amazon.com/gp/help/customer/display.html?nodeId=201452570

 

I hope this helps!

It doesn't help much towards a solution but that's not your fault. I do appreciate your relaying further information about what the techs said.

 

Further details from my side: I'm away from home using my Cox account information with the internet connection at a rental property. Their internet connection is provided by Time Warner Cable.

 

I suspect this is the "connectivity issue"? As in a domain block on TWC IP addresses even if logging into the app using a different cable provider that has the coveted licensing agreement with TCM?

 

What is this feud between Time Warner Cable and TCM/Turner. Why are they making life so difficult for paying subscribers. An IP block is really going the extra mile, ridiculous. I have since noticed the same type of error occurs on CNN GO, another Turner app on FireTV.

 

A general FireTV connectivity issue is ruled out since every other app such as HBO GO, Showtime, etc works perfectly fine no matter what IP address I happen to be using when I connect with my properly WatchTCM licensed Cox account. 

 

I have since tried to use my phone's hotspot connection which is an AT&T mobile IP with the same error occurring.

 

I logged out of the WatchTCM app, cleared data, cleared cache, uninstalled the WatchTCM app. Switched the FireTV to use the AT&T hotspot connection, re downloaded the WatchTCM app and went through the verification code process again on tcm.com/activate all on the AT&T IP. I run the app, try to play any movie and "An error has occurred" just like before. The FireTV is on the latest version of software 5.0.5.1(537175520) the WatchTCM app is the latest currently offered in the Amazon app store TCM 1.0.20160412

 

Are AT&T IPs also blocked? Is there a way to get a more verbose error message than "An error has occurred" so the actual problem can at least be identified?

 

 

I am having the same problem. Any help would be appreciated.

 

What internet provider are you using? Does it happen to be Time Warner Cable?

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I too am now having this problem. Just all of a sudden! Nothing changed on my end so what gives??

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Welcome to the wonderful world of TCM and all of it's numerous and repetitive streaming foibles.
Stick around, because "you ain't seen nothin' yet!" (and too often won't).

Great when it works well, very frustrating when it don't!

Pardon my cynicism, but I (and many others who have posted here) have been enduring this repetitive crap with TCM streaming "services" (i.e. ON-DEMAND) for years now.

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I am also experiencing this problem. I bought the fire stick for the sole purpose of watching TCM. I got rid of my cable and was experiencing TCM withdrawals. Please fix/help this issue.

Thank you (hopefully) in advance,

alissa

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