Stephan55

What's Up with TCM ON-DEMAND? Again....???

64 posts in this topic

After a nasty mess of inability to consistently watch TCM online almost two months ago... which seemed to settle down a bit, for awhile. Here it goes again, with a slightly different twist.

 

Coinciding with, Yep, another round of Mozilla (ver.v.52.0.1) and Adobe Flash-player (ver.25.0.0.127) updates.... which may have nothing to do with this problem since I began experiencing it just prior to installing the recent updates, and had the faint hope that those updates might actually resolve the problem.

 

Here's the chronology of the latest WATCH TCM ON-DEMAND debacle that I am experiencing:

 

First, last week, after the Philip Leacock presentations, Mon nite (3/13/2017), I noticed that I could watch all of that evenings movies except  LET NO MAN WRITE MY EPITAPH (1960).

For whatever reason that movie just wouldn't load and play. No spinning circle, nothing, except a little black box where the movie should be. No problem with any of the others, just that one. 

 

Okay... I've experienced this particular problem with TCM before on rare occasion, and usually, sometime later in the week, the problem will mysteriously "correct" itself (whatever that means)... and after rechecking everyday, that is what happened again this time.
I have my suspicions that someone at TCM finally became aware of the issue and "fixed" it, about five days into the 7 day ON-DEMAND viewing window. So on Saturday night the movie actually loaded and played as it should have.

 

Second, I noticed that of the handful of interviews available for ON-DEMAND viewing during the Robert Osborne memorial tribute last weekend (Sat.-Sun. 3/18-19/2017), two which were/are listed as available ON-DEMAND, still are not... Meaning that the viewing screen remains black as described above... The two features are the PRIVATE SCREENINGS: ROBERT OSBORNE (2014) interview with Alec Baldwin, and the KIM NOVAK: LIVE FROM THE TCM CLASSIC FILM FESTIVAL.... All of the others listed as available for ON-DEMAND viewing were/are in-fact viewable, except these two.

I am still hopeful that prior to the end of the seven day viewing window that I may still have an opportunity to view them ON DEMAND. However I recently noticed a foreboding trend as of yesterday....

 

Third, beginning with yesterdays ON-DEMAND programming, and continuing throughout today, NONE of the features listed as available for ON-DEMAND viewing are viewable... Not even a hint of an effort that something is trying to load (i.e. no visible spinning little circle, etc.) just the same black screen as described above.

 

At the same time as this was happening my Mozilla browser told me that my Adobe Flashplayer needed updating, and after several overriding attempts to get a movie to load with the the old Flashplayer, I decided to go ahead and update both the Flashplayer and Mozilla at that time... faintly hoping that my current TCM ON-DEMAND viewing concerns would be remedied by the updates.... NOT!....

To my ongoing disdain, the persistently inactive black viewing screen remains for every feature beginning with the Mon. 3/20/2017, program day.

 

Now here is the conundrum... EVERY feature (movie and short) still listed on the schedule as available for TCM ON-DEMAND viewing prior to last Sat (3/18/2017) was and is STILL viewable, with both the old Mozilla browser and Flash player versions as well as the current ones.
With the exception of the two RO weekend specials mentioned above, it is ONLY the current ON-DEMAND features that won't play, beginning with the Monday morning (3/20/2017) ON-DEMAND schedule.

 

I am at an almost total loss for why this is happening. Since nothing else is affected, I can only deduce that the problem again lies with TCM, and it is some bizarre technical snafu that for some strange reason is only affecting the latest programing as described.

 

Problems with lack of TCM responsiveness and especially with their ON-DEMAND viewing product are endemic, so what is happening now should not be a surprise, and should have been expected, especially after a brief period of (for me) almost flawless ON-DEMAND viewing.

 

But I must admit that in the last two plus years this is a new twist for me, and one that I really cannot fathom a work-around remedy for. It's resolution appears to be totally in the hands of some techie at TCM ON-DEMAND central.

 

So the purpose of this thread is two-fold.

First, I am hoping that someone reading this can test and confirm that I am not the lone ranger experiencing the problem as described....

Second, if others can verify the above, then I am hoping that the MODERATOR will please forward this issue to someone at TCM that hopefully will become aware and remedy it.

 

And I am faintly hopeful that this will happen expeditiously enough to occur before the end of the current seven day viewing window... 

I know, that is wishful thinking, but that is what it has come down to.

 

So please, can anyone who is experiencing this same recent problem as myself, please post a reply and share whatever you can that may confirm or add to what I have described????

 

And if there are others, could the MODERATOR please do whatever is in your (albeit limited) power to forward this concern to whomever may remedy it, before it is too late....

Meaning, before TCM loses any more (new & old) subscribers due to this current, as well as the very many prior posted viewer issues listed in the many threads on this board...

 

Thank you.

 

For specifics, I am using a high end PC with Win 7 (64 bit) OS, and direct Ethernet to view TCM ON-DEMAND.

My equipment is sound, my drivers are up-to-date, and my provider (COX cable) is currently not at fault.

 

Also, an unrelated side note.

The latest version of Mozilla informed me that the Log-in to TCM is not secure....

 

Insecure password warning in Firefox

https://support.mozilla.org/t5/Protect-your-privacy/Insecure-password-warning-in-Firefox/ta-p/27861

 

Of course I've had my suspicions of this for quite some time, and treat every website as if it was, or could become compromised. This is another good reason to never use the same password from site to site, and not indiscriminately post or place anything within your profile that could possibly be used to personally identify, harm or damage you.

Share this post


Link to post
Share on other sites

Just noticed your post here.  Mozilla has a new policy this year where Firefox won't use Flash if it has not been updated once vulnerabilities have been discovered.  It puts Flash into a "blocked" state which can only be resolved by either updating Flash or the user specifically allowing it for the site.

 

This is a way of holding Adobe's feet to the fire to fix vulnerabilities, which Flash is prone to.  In any case, I am using the Linux Mint version of Firefox (really the same as the Windows version, just compiled for a different platform), and I noticed this yesterday (the 21st if March) that it has been blocked since the 14th of Match.  (a small "Adobe Flash needs updating" toolbar appears underneath the regular toolbars in Mozilla.  Still waiting for a fix. 

 

Other browser developers might not be as vigilant.

 

I have been using a Firefox addon which loads HTML5 video instead of Flash if available.   So I have only noticed this on some other websites which use Flash for ads or decoration.  I don't use the TCM On-demand site, so this hasn't affected me.

 

 

 

On other fronts, there are a couple hidden controls in Firefox on the about:config screen:

media.autoplay.enabled

media.block-autoplay-until-in-foreground

 

I think by default the first is set to "true" and the second to "false".

 

I set both of these to "true", which plays a tab's media, but only once that tab is selected by the user.  That seems to be a good compromise, as disabling the first can break the media playback altogether on some websites.  This seems to be due to lack of proper controls in the media area by some implementations of media players.  Requiring the user to only click on the tab is external to all that garbage.

  • Like 1

Share this post


Link to post
Share on other sites

Hi I new here I am having the same problem it start the same as you with the Kim Novak interview, and Monday morning On-Demand would not play.  I get Live TV only and when I try On-Demand I get "YOU ARE EXPERIENCING TECHNICAL DIFFICULTIES.   PLEASE TRY AGAIN". Been trying things to fix it. Nothing working. 

  • Like 1

Share this post


Link to post
Share on other sites

... Mozilla has a new policy this year where Firefox won't use Flash if it has not been updated once vulnerabilities have been discovered.  It puts Flash into a "blocked" state which can only be resolved by either updating Flash or the user specifically allowing it for the site.

 

This is a way of holding Adobe's feet to the fire to fix vulnerabilities, which Flash is prone to.  In any case, I am using the Linux Mint version of Firefox (really the same as the Windows version, just compiled for a different platform), and I noticed this yesterday (the 21st if March) that it has been blocked since the 14th of Match.  (a small "Adobe Flash needs updating" toolbar appears underneath the regular toolbars in Mozilla.  Still waiting for a fix

 

Other browser developers might not be as vigilant.

 

I have been using a Firefox addon which loads HTML5 video instead of Flash if available.   So I have only noticed this on some other websites which use Flash for ads or decoration.  I don't use the TCM On-demand site, so this hasn't affected me.

 

On other fronts, there are a couple hidden controls in Firefox on the about:config screen:

media.autoplay.enabled

media.block-autoplay-until-in-foreground

 

I think by default the first is set to "true" and the second to "false".

 

I set both of these to "true", which plays a tab's media, but only once that tab is selected by the user.  That seems to be a good compromise, as disabling the first can break the media playback altogether on some websites.  This seems to be due to lack of proper controls in the media area by some implementations of media players.  Requiring the user to only click on the tab is external to all that garbage.

Thank you mm11 for validating that I am not the only one experiencing this particular TCM ON-DEMAND problem. 

And thank you MovieCollectorOH for the valuable input.

 

That FireFox blocking outdated Adobe Flash policy has been in effect for quite awhile. I generally override it until I determine whether or not the old Flashplayer has serious security issues that actually apply to my setup, if so I will I update the Flashplayer and then check for a current Mozilla update.

I don't allow any auto updates to occur that I can personally control, as I've discovered that many are not necessary, and sometimes screw something up that was working perfectly fine before the update.

 

I still have an older version of Mozilla (Firefox ver. 47.0.1) that I use only for TCM ON-DEMAND viewing, as it worked for me after the last TCM update snafu a couple of months ago. Switching back and forth to older (unsecured) versions of Flashplayer was a real pain, but I did it just to check if that affected the past and present problems.... it didn't seem to, so I am now running with both the latest versions of Mozilla (Firefox v.52.0.1) and Adobe Flashplayer  (v.25.0.0.127).

Using both the current and older version of Firefox, I can still view all of the ON-DEMAND features that won't expire until after this Friday (3/24/2017) and all of the available ON-DEMAND Robert Osborne specials from last weekend that will expire after this Sun. (3/26/2017), with the exception of those two RO interviews mentioned in my previous post that still will not play.

 

As mm11 observed, the East & West coast  WATCH TCM ONLINE "live" broadcasts play fine with both versions of Mozilla and the current version of Adobe Flashplayer, only this weeks ON-DEMAND line-up (beginning Monday AM, 3/20/2017) seems to be totally affected by whatever this technical snafu is, while at the same time all of the previous weeks available ON-DEMAND features (including all of the shorts not scheduled to expire until April 1st) still play fine... Also, all of the clips, previews and intros, for this weeks ON-DEMAND line-up are playable, while the actual main feature (be it a full length movie or a short) will not play at all. It doesn't appear to be a sign-in issue as TCM acknowledges that I am signed in okay and should be allowed to watch the ON-DEMAND feature the same as I can a "live" feed, but for some mysterious reason I/we can't as the current ON-DEMAND features just won't play.

 

Because of the above consistent "inconsistencies" I do not believe that it is a conflict with either versions of Mozilla browser, nor the past or current version of Adobe Flashplayer (and Chrome still doesn't work, and I refuse to go back to IE)

I do believe that something happened that wasn't supposed to (or didn't happen that was supposed to) at TCM ON-DEMAND "central" sometime this weekend that has screwed up the ON-DEMAND play-ability of both of those two particular RO specials and everything ON-DEMAND since, while not affected anything that was previously available ON-DEMAND.

Unlike mm11, I have not noticed any ON-DEMAND messages stating that I (or they) are "Experiencing Technical Difficulties..."

Though I am very certain that is exactly what is occurring at the TCM end.

And unlike MovieCollectorOH, aside from the "Adobe Flash needs updating" message that I received from Mozilla when I loaded TCM ON-DEMAND on Monday (3/20/2017), I am not recieving any additional Mozilla notices that this latest Flashplayer version is in immediate need for a "fix."  Though it does amaze me how quickly both Adobe's Flashplayer and Mozilla's browser become "unsecure" and "out-of-date", requiring updates generally each month.

 

Surely, mm11 and myself are not the only persons experiencing this particular problem???

I only watch TCM ON-DEMAND through my PC, so I do not know if this problem is affecting anyone attempting to view TCM  ON-DEMAND features from any other device???

I'd like to think that "someone" at TCM is already aware of the issue and attempting to resolve it???

Though such past TCM ON-DEMAND problem symptoms may have been similar, the causative agent could be something entirely different this time, and perhaps more difficult to remedy? 

In the past, when an ON-DEMAND movie wouldn't play like this, it lasted for a few days, the issue would eventually "spontaneously" resolve, generally in the last two or three days left of the viewing window. But this time it's not just a particular feature, it's every ON-DEMAND feature that's scheduled as available since Monday! This may indicate that what's causing the problem this time is not the same technical snafu as what has caused it in the past. 

 

Because experience has taught me that there is no other way to effectively contact TCM about anything (from these boards, by email, by phone, or even by letter), I would appreciate some MODERATOR acknowledgment of this thread letting us know that the problem has at least been reported (to whomever is best to be notified) from the MODERATOR's end (for whatever that might be worth). 

 

Please, if anyone else (using a PC or any other device) is experiencing this same problem, or has any additional input, please post here...

Thank you

 

Oh, and welcome to frustration alley mm11. Since misery always seems to love company I am grateful to have you join this forum.

In the past i have generally been able to find some annoyingly imperfect workaround to many of the TCM ON-DEMAND foibles that I have experienced these last two plus years... But this time I am stumped at my end and am feeling at the mercy of TCM for any remedy.... I am open to any suggestion that might help?

Share this post


Link to post
Share on other sites

Adobe Flashplugin update just issued for Linux Mint (and I presume for Windows by now).  My Firefox is now happy with Flash again.  Version 25.0.0.127

 

P.S. Flash has always been an insecure attack vector.  Due to the heightened security issues lately, Firefox (Mozilla) has been cracking down.

 

If you can see some videos but not others, and they all use Flash, then the rest is probably on their end.  [There might be some outside chance that your add-ons might be interfering with an unusual block of XML or something that might be unique to those videos you cannot see.]

  • Like 1

Share this post


Link to post
Share on other sites

Today I again checked the play status of the two previously unplayable Robert Osborne tribute specials (Private Screenings with RO & Alec Baldwin, and Kim Novak Live...) from last weekend, and to my very pleasant surprise they both played normally :)

I then quickly skimmed, spot checking the first, middle and end of, each program days available for ON-DEMAND viewing listing to see if they too would now load and play as they "normally" should.... Hurrah!!! All those that I checked finally did!!!! :D

 

There were several films listed that I haven't seen in a very long time, and two which I don't recall ever watching that I wanted to look at... But, for the sake of this thread, I will later check every feature listed as available for ON-DEMAND from Mon-Wed of this week (3/20-22/2017) to at least see if they will all load and begin to play normally. 

 

From my experience, when this particular type of problem has occurred in the past, it was very sporadic, and generally only a single feature in a particular weeks ON-DEMAND programing was affected.
This time it was very different in that three features were affected last week: Mon nights (3/13/2017), LET NO MAN WRITE MY EPITAPH, and the two weekend RO specials previously mentioned.
The former was finally playable by last Saturday (at least five days into the seven day ON-DEMAND viewing window), and the other two were finally viewable today (again, at least five days into the viewing window).
In past occurrences of this sort that has been the fairly typical routine. A particular movie won't play for "whatever" reason, and then within a few days (usually four or five) the "problem" appears as if it has eventually been "discovered" and "corrected" by someone at TCM ON-DEMAND "central."

 

Fortunately, past occurrences like this appear to have been relatively infrequent, so when I notice this sort of TCM ON-DEMAND "snafu" I have not taken the time to generate a thread or post about it, as they have usually "self-resolved," still allowing at least two or three days of viewing window opportunity for anyone who has the time to be diligent.

But because every TCM ON-DEMAND feature beginning this Mon AM (3/20/2017) - Wed (3/22/2017) was affected I became alarmed.

I was thinking that someone at TCM really dropped (or failed to pick-up) the ball this time (or worse), and I felt certain that I was far from alone in this experience, so I decided (for whatever it was worth) to generate a thread to comment about it.

But sometime after my last post "someone" relevant at TCM ON-DEMAND central apparently became aware of what was (or in this case wasn't) happening, and performed their technical "magic" (perhaps something as simple as just flipping a switch, or pushing a few buttons) and wallah! This particular problem magically disappeared!!! :P

I am curious to understand the process (or lack thereof) that allows this sort of ON-DEMAND "error" to occur in the first place.

Based on my observations, I am thinking that each feature must be individually entered into the TCM ON-DEMAND playlist after the fact.
Someone in ON-DEMAND programing evidently knows which movie that TCM has the the "rights" to make available for ON-DEMAND viewing, and perhaps because of server limitations, someone makes a decision of which of those movies they will actually offer for ON-DEMAND repeat viewing. So if a movie was recently available ON-DEMAND in recent weeks, and it airs "live" again, it may not be placed in the current ON-DEMAND view list... (just hypothesizing here, since I really don't know the specific mechanics of their operation). But then it appears as if each movie must also be manually entered into the TCM ON-DEMAND server/s to actually allow the movie to load from the viewers end. Sometimes (apparently) whoever is in charge of that process has "miss-keyed" (or something) and a particular feature won't actually be available ON-DEMAND until, a few days later, when someone at TCM (perhaps in an oversight capacity) rechecks and remedies the "problem."

But because no one at TCM feels any obligation to acknowledge accountability, apologize or offer any explanation, to its viewer subscribers for these (or any) TCM "errors" we (or at least myself and perhaps a few others) are left guessing about the hows and whys....

Since this (up to now) has been a relatively rare and "minor" issue, I am willing to cut TCM some slack (this time). After all for TCM devotees this has been a very sad and perhaps stressful month. And this past weekend's programing was preempted for Robert's memorial tribute. So (again, just guessing) maybe the person (or persons) normally in charge for making this weeks ON-DEMAND "happening" wasn't there, or perhaps they were just too upset to function normally....

 

In any hypothetical event. I am glad that for now things at TCM ON-DEMAND appear to be functioning as they should, again,... for awhile....

 

I again thank both mm11 and MovieCollectorOH for your valuable input!

 

Addendum:

Just noticed your last post:

 

Adobe Flashplugin update just issued for Linux Mint (and I presume for Windows by now).  My Firefox is now happy with Flash again.  Version 25.0.0.127

 

P.S. Flash has always been an insecure attack vector.  Due to the heightened security issues lately, Firefox (Mozilla) has been cracking down.

 

If you can see some videos but not others, and they all use Flash, then the rest is probably on their end.  [There might be some outside chance that your add-ons might be interfering with an unusual block of XML or something that might be unique to those videos you cannot see.]

When I last updated Adobe Flashplayer it was version 25.0.0.127, and that was this Monday (3/20/2017), while I was still experiencing this weeks round of TCM ON-DEMAND woes. The problem/s persisted until my noticing it gone just today.

So I feel pretty confident that Flashplayer was not the problem this time. And I believe "fault" lies directly at the TCM ON-DEMAND end.

 

I am doubtful that discovery and correction of this "error" was the result of this thread, as no Moderator has made comment letting us know that they have even read the posts here or forwarded the concern to someone.

But if for nothing else, I am glad that I started this thread, to at least receive confirmation that I was not alone in the experience, and to have gained valuable input.

Also, someone later may experience this particular problem again and, in searching for some explanation, they may happen upon this post and perhaps be a little reassured by its content.

Share this post


Link to post
Share on other sites

Latest little TCM ON-DEMAND snafu/s....

 

Last week (6/14/2017) TCM aired a cult horror "favorite"... FROM HELL IT CAME (1957)

For those familiar with the story and ludicrous special effects, ON-DEMAND cut this 71 minute film short at 33 min... just before we get a chance to actually see the "horrific" tree monster "Baranga" or "Tabonga" (whatever the name) in all of it's laughable glory...

No one at TCM central caught and corrected the ON-DEMAND "error" the entire 7 days that it was listed for repeat viewing.

 

Last Saturday (6/17/2017) TCM aired THE DEFIANT ONES (1958). The accompanying ON-DEMAND trailer is totally silent... As of last checking, still uncorrected.

 

In the grand scheme of things, these examples of TCM ON-DEMAND snafus are not unique, and fortunately do not often occur.

They are also quite minor when compared to those NOT EVEN ABLE TO WATCH TCM ON-DEMAND at all, or as they should...

But they do (again) illustrate that TCM is not on the ball in quality control, and evidently has no one overseeing their On-Line programing to make sure that all is as it should be....

We may not always post about a problem, as no one at TCM apparently reads or responds to our concerns anyway, but that doesn't mean that "all is well" at TCM ON-DEMAND, or that we haven't noticed when these, and the numerous other issues occur.

Share this post


Link to post
Share on other sites

TCM ON-DEMAND is back to it's old tricks again.... For me anyway.

 

The last few days I've tried several times to watch the preempted (from the earlier posted monthly schedule) Shakespearean renditions which aired last Tuesday nite- Wed morning (7/11-12/2017).

No problem with MUCH ADO ABOUT NOTHING (1993), but the "buffering" and screen freezes began when I tried to watch THRONE OF BLOOD (1957). After several attempts I finally got to watch it all the way through without a single hiccup. But I haven't been able to get any farther than 9-33 min with CHIMES AT MIDNIGHT (1965) and HAMLET (1948) before the buffering, freezes, and screen blackouts occur!

 

Checked all the usual suspects... Download internet speeds (more than adequate), Browser and Flash (both up-to-date, and the only necessary add-ons running when viewing TCM).... Ability to watch video normally on venues other than TCM ON-DEMAND (no problems there)...

 

Only culprit left is TCM ON-DEMAND!

 

Been on this "merry-go-round" before... too many times with TCM ON-DEMAND.

 

Somebody once suggested that the TCM servers were overloaded with heavy traffic, causing the signal slow-downs, perhaps so, but whether I try to watch during the day, night or early morning, weekend or weekday, these last 4-5 days I can't find a "sweet-spot" time when I haven't experienced this.

 

Not sure what's up at TCM again, this time.... But I feel very certain it is again something at their end.

 

This problem seems to reoccur every other month or so. Sometimes it lasts just a few hours, sometimes a few days, and every now and then it goes on for a week or more.

In between I/we (for those of us that can generally watch TCM ON-DEMAND) can be lulled into a period of complacency with seeming smooth sailing... But beware as with TCM ON-DEMAND there is always a storm a brew'n not far off the next horizon...

 

I feel certain that I am not the only one experiencing this problem of late, but as usual I would like affirmation from anyone else experiencing this same problem to please post here so any Mod that might read this will know that I/we are not alone, and maybe forward our concerns on to TCM On-DEMAND central, for whatever good that may accomplish????

 

I'll keep trying, but the 7 day window for these movies will be up by tomorrow (7/19/2017), so I may be out of luck watching them and any others ON-DEMAND until this again, gets resolved...

 

With TCM ON-DEMAND, it is a LOVE-HATE relationship...

I LOVE it when it works... and HATE it when it doesn't...

But I'm fearful that if this keeps up I may find myself LOVING to HATE it!

Share this post


Link to post
Share on other sites

Same Crap again with TCM ON-DEMAND.

 

Two weeks ago it was "buffering," freezes, and screen blackouts for several days. Finally behaved normally again on July 20th, 2017, but that was a day too late to catch the last two of the Shakespearean specials that aired, before the 7 day window closed.

 

Since yesterday morning, Aug. 3rd, 2017 (Exactly 2 weeks since the last TCM ON-DEMAND shenanigans) the no-play merry-go-round began again. This time NOTHING will load and play. The little "loading" spinner just spins, and spins, each rotation lasts one second. I count them 10, 20, 30, seconds, a minute, 2, 3, 4, minutes. I walk away, come back 15-20 minutes later, still spinning but no movie will load.

Same problem now with the trailers & intros, as well as the movies, ALL of them. Even the ones which loaded and played fine before Aug, 3rd,... NONE will load and play now.

But strangely with the trailers and intros, the audio works and the video will play, but it is slightly "greyed out" with the little "loading" spinner spinning away in the foreground.

 

My system is the same, I've added or changed nothing from the day everything worked to the day it now doesn't. And the problem always restricts itself to TCM ON-DEMAND viewing.... Every thing else I watch works as before.
 

None-the-less, I go through my routine..., Modem okay, Internet speed okay (same as before). Able to stream and play video's from other sources without a hitch. Everything is still current (browser, flashplayer), No other apps running in the background at the same time, just TCM. Same old routine...

 

I wanted to catch THE AFFAIRS OF DOBIE GILLIS (1953) but that will expire tomorrow morning. Plus TRAPEZE (1956), which will expire tomorrow night! AND several others from Sunday, to present that TCM is spotlighting. That is, if OLD UNRELIABLE will start loading and playing again!
 

What's up with TCM anyway???.... WHY would everything work just fine and dandy one day, and the very next day screw up like this?  What happened at TCM ON-DEMAND early morning of Aug. 3rd? What did they change? Or forget to do?
This is not the first time that even this kind of crap has happened, but jeez, are we going to have to go through some kind of BS every two weeks?

Isn't there anybody at TCM ON-DEMAND central that is riding shotgun on their streaming?

It is NOT our equipment, nor our internet provider, it is TCM ON-DEMAND that is screwed up... Again, AGAIN, AND AGAIN!!!

 

If you DON'T want us to stream your movies, just tell us, so we can stop wasting our time looking at your schedule and then trying to watch what you won't play.

I can quit paying for TCM on my cable bill and just check out a DVD or watch NETFLIX.

I am so sick and tired of TCM's lousy service.

TCM ON-DEMAND has been dysfunctional since the beginning, but instead of getting better, it keeps getting worse!!! 

Granted when it works, it's better than when it doesn't, but it is consistently unreliable. One day fine, a week, maybe two, them blam, back to the same old dysfunctional.

We used to have a month, maybe 6 weeks between a major crapola like this would happen.

It used to happen for maybe an hour or two, sometimes it persisted for a couple of days, or more. Rarely did it last a week or longer, and then it would usually work okay for a month, at least.

But if this kind-of TCM crap is going to happen again and again, every few days, or every other week, then I'm done.

I can live without the frustration.

I have been a TCM fan since RO began hosting the channel 23 years ago. But I'm just about ready to call it quits, thanks to this crap.

Is that what TCM wants? To loose their old time fan base (and repel new ones) because they can't make this ON-DEMAND crap work consistently????

Because that is exactly what's happening. For every person who takes the time to tell you what is wrong, and why they're going to stop watching, there are several others that just get fed up, and stop subscribing and you never hear from them again.

 

TCM has NEVER responded to their own "help" link... We have NO way to communicate with TCM other than these boards, and hope that a MODERATOR will forward our concerns on to someone at TCM that might actually give a damn!

TCM doesn't directly respond to emails, to letters, or phone calls.

The INNER CIRCLE served no useful purpose in resolving any of this...

Is there a method to this madness? Is TCM hoping that by continuously providing crappy ON-DEMAND service that we will pay an annual fee to join the BACKLOT hoping that someone will listen to us and actually fix this?

I for one will NOT! If my cable subscription for a tier that grants me access to TCM is NOT good enough to qualify me as a customer and subscriber, then I can "cut (that part of) the cord" and just pay for internet.

 

For what it's worth, thanks for allowing me to rant about this here, again, even though it's about as productive as passing gas in the wind.

Share this post


Link to post
Share on other sites

I'm having a problem that is new to me. I select a movie and attempt to play it but instead of the movie starting I get the login window. I login and try to play a movie and again the login pane appears. It is a loop that I can't get past or out of.

Anyone else having this issue or have a suggestion?

OS is Mac Sierra 10.12.6

WAVE Broadband access.

  • Like 1

Share this post


Link to post
Share on other sites

Update to login loop:

I switched browser from Safari to Firefox and that seemed to remedy the issue.

  • Like 1

Share this post


Link to post
Share on other sites

It appears you enjoy passing gas.

You may be right. Sometimes a good dry F A R T can be satisfying. Especially if one has had a recent bout of the squirts.

Or perhaps it's just a masochistic appeal that keeps me coming back to this site to see if it's finally up and running as it should, or not.

 

Perhaps I should be grateful for this, if I get frustrated enough by this ON-DEMAND crap to finally quit my TCM addiction for good, there are better things, I'm sure, that I could (and probably should) be doing with my time than sitting around, trying to watch a movie on this dysfunctional site.

Are you are experiencing any problem with ON-DEMAND viewing right now in the manner that I have described in my last post?

Share this post


Link to post
Share on other sites

Update to login loop:

I switched browser from Safari to Firefox and that seemed to remedy the issue.

About two years ago (near the end of 2015) when I was having TCM problems with IE, I switched to Chrome. When Chrome didn't work I switched to Mozilla Firefox, and haven't looked back yet.

My OS is Win 7 pro. with the latest version of Firefox. Using direct ethernet to modem broadband from COX.

So (with your MAC) are you actually able to load, sign-in,  and watch a movie using TCM ON-DEMAND?

 

I can't even get to the point to sign in yet. Usually, I can watch all of the trailers and intros, without signing in. When I find something that I really want to watch I click on it, it will load up and then then ask me to sign in so I can play it.

 

But as of yesterday I never get to the point where I can sign in. The little spinning "loading" icon just spins and spins... that's it.

 

I noticed that the WATCH NOW "buttons" are also absent from the daily schedule once the movie becomes available for streaming.

 

I have a feeling that TCM ON-DEMAND had pulled another one of their dysfunctional "updates" and has taken something that was finally working again and screwed it up. Either that or somebody has fallen asleep at the wheel again.

This has been the routine ever since I first began using the WATCH TCM-DEMAND in Jan 2015.

Things work, for awhile, then they switch something, or forget to do something, that screws up viewing for many of the subscribers.

They seem oblivious to the problem until all of a sudden, things will work as they should again. But it never lasts, and always dissappoints when one is looking forward to watching an old favorite, or something they have never seen before.

Extremely frustrating for a movie "addict" when we can't get our regular "fix" of our favorite "drug." 

 

UPDATE:

I just checked again and the ON-DEMAND "buttons" are back up where they should be, but clicking on them does nothing but bring up the little spinning "load" icon, that never ends.

The "sign in" box that used to be in the upper right part of the screen is absent. There appears to be a little "lock" icon where the sign in button used to be. 

I remember awhile back (several months ago) there was a period where there was NO sign-in button.

Finally someone at TCM ON-DEMAND central realized what was going on, and mysteriously the "sign-in" button was back and everything loaded up normally again.

 

Sounds like this is the same ole' again. I wonder how long it will take before somebody catches this at their end?

How many of their ON-DEMAND movies will slip past the seven day window before they finally wake up?

 

Now a question arises that if this is not a TCM wide issue, then is it a regional one? or a just a PC device sensitive one?

I'm presently in a central time-zone with COX cable as my provider. That shouldn't be an issue as when I'm traveling, I use the ON-DEMAND with my notebook PC and just sign in with my COX subscription account.

BUT can't do if TCM doesn't have a sign-in button to click.

 

Anybody else out there in TCM ON-DEMAND land that is experiencing this problem now (or NOT experiencing it)?

 

I'd like to know if those using the ON-DEMAND app with an Ipad, etc. are experiencing anything similar as those of us using a PC?

 

In any event, whoever at TCM that is responsible (or irresponsible) for this must not be personally experiencing any negative effect from their action (or lack of action).

Share this post


Link to post
Share on other sites

I'm located in Washington and access via WAVE Broadband. With an iPad I've always gotten right to a movie but rarely try because of screen size. Tonight with Firefox on a Mac I have no problem. But it is a no go with Safari on the Mac. With Safari the full TCM page loads but it puts me in a login loop when I try to watch anything. Conclusion from this very thin evidence points toward browsers working with TCM. Safari has always seemed touchy which I have heard is related to security that is tighter than Firefox.

 

Updates of almost any kind seem to leave the job of finding bugs to the end consumer.

 

(Likely I will never give up TCM but try to keep a plan B handy. Always grateful when it works)

  • Like 1

Share this post


Link to post
Share on other sites

I'm located in Washington and access via WAVE Broadband. With an iPad I've always gotten right to a movie but rarely try because of screen size. Tonight with Firefox on a Mac I have no problem. But it is a no go with Safari on the Mac. With Safari the full TCM page loads but it puts me in a login loop when I try to watch anything. Conclusion from this very thin evidence points toward browsers working with TCM. Safari has always seemed touchy which I have heard is related to security that is tighter than Firefox.

 

Updates of almost any kind seem to leave the job of finding bugs to the end consumer.

 

(Likely I will never give up TCM but try to keep a plan B handy. Always grateful when it works)

 

Hmm...  How about Firefox being the most up-to-date and standards-compliant with new technology.  [Not the tired old "embrace-extend-extinguish" tactics as Microsoft does, but real Internet-wide standards]

 

Have you ever seen it work on your Safari computer?

 

Just kicking the can down the street a bit more here, a login loop might be a sign of an outdated browser-side javascript implementation.  I don't have specific proof of that in front of me, other than Javascript being needed for much of a website's functionality.  Shut down Javasript on your good browser and watch a bunch of things break.

  • Like 1

Share this post


Link to post
Share on other sites

I'm having a problem that is new to me. I select a movie and attempt to play it but instead of the movie starting I get the login window. I login and try to play a movie and again the login pane appears. It is a loop that I can't get past or out of.

Anyone else having this issue or have a suggestion?

OS is Mac Sierra 10.12.6

WAVE Broadband access.

Well it appears that you have resolved your part of the problem by simply changing browsers.

I began experiencing the same thing Dec-Jan of 2016-17.

 

I 'd been using Mozilla Firefox and for several months and with no problems (aside for the periodically routine TCM ON-DEMAND issues). I always used the "private browsing" feature, even when watching a movie ON- DEMAND.

Mozilla updated their browser and started giving TCM ON-DEMAND fits. One of the problems was the same as you described.

After much trouble-shooting I discovered that with the latest browser update, I could no longer watch an ON-DEMAND movie from TCM in "Private Browsing" mode. Once I stopped using it the "sign-in loop" that you described  went away.

I only had/have that issue with TCM, as everything else that I watch can still be streamed and viewed in "Privacy Mode" (i.e. NetFLix, U-Tube, PBS, etc.).

But what I'm experiencing now appears to be the same thing that happened with TCM ON-DEMAND about a year ago. It lasted for a while then, 2-3 weeks I think. There were a lot of complaints about it on these boards which meant it wasn't an isolated case. The problem then was a missing "sign-in" button that somehow prevented the movies from loading. Same perpetual spinning load icon. It was as if we were all locked out of TCM.

I don't know why it took them so long to realize what was going on, even if they don't pay any attention to the postings and complaints through the ineffective channels offered on these boards, one would think that a "professional" organization would be monitoring their own streaming on a variety of formats.

Eventually the "sign-in" button reappeared and everything was back to "normal" again.

That is, until the next TCM snafu.

In my experience using TCM ON-DEMAND these last two and a half plus years, there is some  "major" issue (that lasts for more than a week) about three or four times a year. In between there are relatively minor "crapolas" that may last for a few hours to three or four days. Generally allowing a person to catch something at the tail end of the seven day viewing window.

And that is for those of us that are "lucky" enough to be able to watch TCM ON-DEMAND at all. These boards are full of posts from persons that either can't watch TCM ON-DEMAND at all, or once were able to but not any longer.

 

The TCM ON-DEMAND feature, even when it works is full of "quality control" bugs. And, as said, the people that "manage" (or rather mismanage) this program are totally unresponsive to the viewers who support their programing and have no other avenue of communication but on these boards.

 

I love the idea of TCM and have been a loyal viewer and promoter of the station since its inception in 1994.

But the ON-DEMAND feature is unreliable as hell, and I stopped recommending it to persons whom I want to keep as friends long ago. .

Share this post


Link to post
Share on other sites

When you use a Private Window in Firefox, one of the things it does is it modifies (strips out) parts of the Browser Identity string, as well as your browser's display settings, and usage of some standard plugins.

 

If you click on the "detailed info" link on this page, you can see the difference a server sees between regular windows and private windows in Firefox.

http://mybrowserinfo.com/

 

So taking that little bit into account, there are at least a few documented instances of redirect loops on browsers which are not accounted for in somebody else's server configuration.  Here is one instance, using a Microsoft server:

https://stackoverflow.com/questions/19908808/asp-net-mvc-3-redirect-loop-only-on-certain-browsers.

 

They also mention cookies possibly not being created and javascript.  Maybe we are starting to get somewhere here.

 

Edit:  Hmm  On second thought I don't see any differences here between standard and private windows.  Maybe it's my configuration, but private windows have produced mostly undefined pages in the past on that site.

  • Like 1

Share this post


Link to post
Share on other sites

Tried again this morning and Safari still does the loop. Until a few days ago Safari worked fine except for occasional problems that self cleared (symptoms like a server that is overloaded).

 

Also this morning tried Safari in Private Browser setting and the 'Sign In' button went away plus experienced the spinning wheel that never stops.

 

For the current problem, still guessing, I'm blaming the link up between browser and server. Either Safari or TCM made a change that is causing an out of agreement with the other problem.

 

Private Browser setting (using Safari) must withhold something TCM needs to allow sign in.

 

I will continue to frequently check function of Safari and note here when it resolves on this computer.

  • Like 1

Share this post


Link to post
Share on other sites

When you use a Private Window in Firefox, one of the things it does is it modifies (strips out) parts of the Browser Identity string, as well as your browser's display settings, and usage of some standard plugins.

 

If you click on the "detailed info" link on this page, you can see the difference a server sees between regular windows and private windows in Firefox.

http://mybrowserinfo.com/

 

So taking that little bit into account, there are at least a few documented instances of redirect loops on browsers which are not accounted for in somebody else's server configuration.  Here is one instance, using a Microsoft server:

https://stackoverflow.com/questions/19908808/asp-net-mvc-3-redirect-loop-only-on-certain-browsers.

 

They also mention cookies possibly not being created and javascript.  Maybe we are starting to get somewhere here.

 

Edit:  Hmm  On second thought I don't see any differences here between standard and private windows.  Maybe it's my configuration, but private windows have produced mostly undefined pages in the past on that site.

 

I know that the "private browser (PB)" feature worked fine with TCM ON-DEMAND up until the Mozilla Firefox update that occurred in December of 2016. At that time Mozilla "tightened up" their browser security features and that is when TCM ON-DEMAND stopped accepting it and those described "sign-loops" began occurring. It's been the same with every version of Firefox since (in PB mode).

Although it hasn't prevented "private browser" on-line viewing of other movies and documentaries (such as PBS, NetFlix, and U-Tube, etc.).  For me it's just "blocked" with TCM ON-DEMAND, and only with their "sign-in" movies, their trailers and intro videos could still be viewed (as they didn't require "sign-in") as well as communicating on these boards (but that doesn't require a TCM video link) .

 

I extensively troubleshooted the problem at my end back then. I even downloaded and reinstalled earlier versions of Adobe flash, and reloaded earlier versions of Firefox (both 64 bit and x86 (32 bit)). Earlier versions of Mozilla Firefox (i.e. v.47.0.1 from 10/3/2016) still worked fine with TCM ON-DEMAND (no "sign-in" loop) even in PB viewing mode. But the only way I could get the newer browsers to work with ON-DEMAND was to NOT use PB mode.

 

But this time (for me, anyway) is something "new" and "different" (in that I haven't experienced anything like it with TCM in perhaps a year).

It behaves now in the same manner as it did back then in that there is no "sign-in" button/link provided by TCM ON-DEMAND, and none of the movies will "load" (perpetual spinning "load" icon), only now even the trailers and intros won't play, which I think were not affected back then. Nothing any of us could do (at our end) back then could make a difference. It was up to TCM to "fix" whatever was "broke" and it took them several weeks to finally get around to it.

 

Even though I hadn't recently "updated" my browser before this problem began occurring this time (starting with the "new" TCM program day on early am 8/3/2017)  I went ahead and reloaded some earlier versions of Mozilla that worked okay with ON-DEMAND before that.

I even reloaded Mozilla Firefox v.47.0.1 from 10/3/2016 (though that was somewhat a different issue back then), however the same "lock-out" occurs (no "sign-in"button/link) from TCM, whether in PB mode or NOT in PB mode. With that I feel pretty certain, that the only thing/s that is/are causing this issue this time (as many, many times before), is at the TCM ON-DEMAND end. And until they somehow become aware of the issue, they won't do what is required to fix it.

I feel that It is somehow linked to the transition of the "new" TCM program day (8/3/2017), since everything worked fine immediately before that time. 

Either a "new" TCM ON-DEMAND "update" clash, or just an otherwise normal "task" that someone at TCM ON-DEMAND central neglected to do. It may be a very simple fix at the TCM end, in that latter case, if they'd just wise up about it.

 

I don't know what else to try at my end. I won't go back to using either IE, or google Chrome (I trust neither MS nor google), even if they may be working with TCM ON-DEMAND at this time. And I know of no other browser aside from Mozilla that appears to have the user's best interest as a priority (I even support Mozilla with regular donations to the cause, to hopefully help prevent them from joining the "dark side").

 

Since TCM apparently doesn't look at or respond directly to any of the posts on these boards (and they certainly ignor their own "help" links) we are totally at their mercy when these issues arise. They obviously don't have a "quality" QC or QA person overseeing their ON-DEMAND feature (as they should), so no telling when (or if) this will ever be fixed.

If it is not affecting TCM ON-DEMAND viewers on a broad scale then they may never find out, or care enough to "fix" the issue if it came in the form of another of their insidious "updates."

I may be joining the ranks of those that "used" to be able to watch TCM ON-DEMAND.

If this occurred because of some "simple" act of neglect at TCM ON-DEMAND (as has apparently happened numerous times before), then it may "eventually" be caught and "corrected" by someone "in charge" at TCM, (lord only knows when).

 

In the meantime I'll be watching as all of the great programing slips past their 7 day ON-DEMAND "expiration" window.

Some of the movies in this months TCM line-up are rarely aired (if at all by them) i.e. THE NAKED JUNGLE, comes immediately to mind. I will make a note of the titles in case this is a final adieu for ON-DEMAND viewing for me. If that turns out to be the case then I will attempt to access these movie "classics" from other, much more reliable sources than TCM ON-DEMAND.

Share this post


Link to post
Share on other sites

I see I am a rookie at this. ;)

 

This should just work for a basic browser setup, regardless of platform or browser.  The fact that it doesn't makes me ask "what is the likelihood that anyone else might get this to work".  Or better yet, "what is the likelihood that somebody randomly sampled from all TCM viewers would be able to get this to work". 

 

I see your brute force method doesn't quite seem to be panning out.

 

As far as my ideas go, I think I am still at the same point:  There is either an underconfigured server somewhere that doesn't recognize enough different browsers, and/or some browsers out there can't or won't store cookies (perhaps as a consequence of the underconfigured server).  Either way the login process hangs up.  An intermittent occurrence might indicate a distributed network where not all servers are configured equally.

 

I don't work for TCM or their IT vendors, and I don't have a test server sitting on my desktop and loaded with their exact settings on which I can poke around.  With a little luck though, maybe somewhere this person exists.

  • Like 1

Share this post


Link to post
Share on other sites

About two years ago (near the end of 2015) when I was having TCM problems with IE, I switched to Chrome. When Chrome didn't work I switched to Mozilla Firefox, and haven't looked back yet.

My OS is Win 7 pro. with the latest version of Firefox. Using direct ethernet to modem broadband from COX.

So (with your MAC) are you actually able to load, sign-in,  and watch a movie using TCM ON-DEMAND?

 

I can't even get to the point to sign in yet. Usually, I can watch all of the trailers and intros, without signing in. When I find something that I really want to watch I click on it, it will load up and then then ask me to sign in so I can play it.

 

But as of yesterday I never get to the point where I can sign in. The little spinning "loading" icon just spins and spins... that's it.

 

I noticed that the WATCH NOW "buttons" are also absent from the daily schedule once the movie becomes available for streaming.

 

I have a feeling that TCM ON-DEMAND had pulled another one of their dysfunctional "updates" and has taken something that was finally working again and screwed it up. Either that or somebody has fallen asleep at the wheel again.

This has been the routine ever since I first began using the WATCH TCM-DEMAND in Jan 2015.

Things work, for awhile, then they switch something, or forget to do something, that screws up viewing for many of the subscribers.

They seem oblivious to the problem until all of a sudden, things will work as they should again. But it never lasts, and always dissappoints when one is looking forward to watching an old favorite, or something they have never seen before.

Extremely frustrating for a movie "addict" when we can't get our regular "fix" of our favorite "drug." 

 

UPDATE:

I just checked again and the ON-DEMAND "buttons" are back up where they should be, but clicking on them does nothing but bring up the little spinning "load" icon, that never ends.

The "sign in" box that used to be in the upper right part of the screen is absent. There appears to be a little "lock" icon where the sign in button used to be. 

I remember awhile back (several months ago) there was a period where there was NO sign-in button.

Finally someone at TCM ON-DEMAND central realized what was going on, and mysteriously the "sign-in" button was back and everything loaded up normally again.

 

Sounds like this is the same ole' again. I wonder how long it will take before somebody catches this at their end?

How many of their ON-DEMAND movies will slip past the seven day window before they finally wake up?

 

Now a question arises that if this is not a TCM wide issue, then is it a regional one? or a just a PC device sensitive one?

I'm presently in a central time-zone with COX cable as my provider. That shouldn't be an issue as when I'm traveling, I use the ON-DEMAND with my notebook PC and just sign in with my COX subscription account.

BUT can't do if TCM doesn't have a sign-in button to click.

 

Anybody else out there in TCM ON-DEMAND land that is experiencing this problem now (or NOT experiencing it)?

 

I'd like to know if those using the ON-DEMAND app with an Ipad, etc. are experiencing anything similar as those of us using a PC?

 

In any event, whoever at TCM that is responsible (or irresponsible) for this must not be personally experiencing any negative effect from their action (or lack of action).

i use a few browsers and windows 10x64 , windows 7 x64 and linux mint 17.4 and 18.  I can not get turner on demand movies (or live for that matter) to play in firefox. I have a few computers i have built and am able to use many different versions of firefox to test this out, also i use a variety of add on extensions or appearance options to check whether these may mess up the video replays

It appears that something with flash on tcm pages will not function. I tried to use or disable an extension 'right 2 click' and it has no impact on these tcm movie pages.

I am no longer able to sign in. same issue as others and the same issue i have experienced with a linux version of firefox in the past. just spinning when i click on the play arrow.and no sign in button shows up. i believe that is part of java .

however, i am able to watch tcm on demand with chrome latest version. i had to click  on a fwe things to get flash ok'd and it worked as of yesterday. my problems with firefox versions from 46-current, began a week ago i believe. i am using windows 10x64 professional currently. i am not sure how much of this is due to tcm or firefox. all i know is that tcm live movies and on demand are non functional in all/any version of firefox, many versions and in private or normal. i have cookies enabled and all that sort of stuff. and it is the exact same set up as have worked for years 3yrs since my last tcm issues playing, or maybe 2yrs, forget ,

  • Like 1

Share this post


Link to post
Share on other sites

 

I am no longer able to sign in. same issue as others and the same issue i have experienced with a linux version of firefox in the past. just spinning when i click on the play arrow.and no sign in button shows up. i believe that is part of java .

 

Javascript, not Java.  Two very different things.

 

Here is an example of what I believe the problem could be, basically a misconfigured (or rather underconfigured) server:

https://stackoverflow.com/questions/19908808/asp-net-mvc-3-redirect-loop-only-on-certain-browsers

 

P.S. I am running Linux Mint 18.2 for all my networked computers.  I was sick of Microsoft's BS.  The Windows boxes are basically now just stand-alone appliances (no more network adapter) to just run a couple specific Windows programs I can't do without.

  • Like 1

Share this post


Link to post
Share on other sites

8/6/2017 UPDATE:

Yesterday I spent over six hours "communicating" with various COX tech support staff trying to see if I (we) could troubleshoot (TS) this most recent (NO TCM ON-DEMAND Log-In) problem any further.

 

Amazingly the first Video Support tech was actuality located in the same state as myself, which would have been a big plus for ruling-out whether this was a regional issue or not.

 

Another plus, the young man was using the same OS as myself (Win 7 pro), and he was familiar with TCM ON-DEMAND. Unfortunately, the only browser's he had access to were IE and Chrome (NOT Mozilla Firefox). He was however able to access, log-in, and view the start of two different movies with both of those browsers, which meant that the problem was either not regional in my area, or only restricted to TCM and recent conflicts with Firefox. If the latter was the case it would have have been something that TCM had recently changed, because the current browser and Adobe flash have NOT recently changed on my system and were working fine with ON-DEMAND just the evening before 8/3/2017, when the problem began. I asked if he could load Firefox and we could try to troubleshoot using the same browser, and he told me that he (as a COX Video support technician) did not have the authority to install any new programs.... He agreed that it was rather nearsighted for COX not to have all of the popular browsers available for someone in his position, and said he would get his supervisor to install Firefox and then call me back in 15-20 min so we could continue the TS process. Two and 1/2 hours later, I was still waiting for a call back.

 

Called COX again, this time I spoke with a Video Support tech in Tucson, AZ. While in the process of explaining the problem and what the last VS Supp. Tech had already tried, the call was dropped, and I had to again call COX.
Next another support person answered, also in AZ, but he was not a Video person and was sticking to a generic routine script that I didn't want rehash, I requested that he transfer me to Video Support and next I spoke with a young lady in Virginia.

She said she was a VS support person, but was unfamiliar with TCM and only had a Win 10 system immediately available, with no Firefox installed. She checked and said there was an older PC about five feet away that had Win 7, and a version of Mozilla Firefox that was released in 2015. And after I shared with her how to check, she did confirm that the Adobe Flash on it was current (v.26.0.0.137), so we went ahead and attempted to TS using that system. But because she didn't have a wireless headset, and had to go back and forth, from one PC desk to another, I gave her simple instructions to try something, then come back and tell me what she was seeing.

She reported that with that old and very "unsecure" version of Firefox that she was able to sign-in to TCM and bring up a movie, however while I was waiting for her to get back with me to report if the movie was actually playing, our call was dropped. Even though I had given her my return number to call, in such an event, I never heard back from her.

I again called COX, and spoke with a young tech support person in Texas. He confirmed what I already knew, that he worked for a sub-contract office that had COX as a "tech support" contract, but because COX service was not available in TX, he did not have access to it, and was unable to assist me in any productive way regarding trouble shooting this issue further than what had already been accomplished. So he said he would transfer me to someone who could help me...

I was then transferred to a COX tech support person in Ontario, Canada. Another outsourced office, without access to COX, who (after a lengthy reiteration) was unable to help for lack of resources. He then transferred me back to someone in Virginia. 

I reexplained everything, again, to a young "Video Support" person who understood little of what I was talking about. She said she couldn't (or wouldn't) be able to help me any further, because the ON-DEMAND service was from TCM, and not directly through COX.

I finally asked if she could just follow whatever channels were necessary to report the issue from the COX end to TCM, since none of us are able to receive any direct or indirect assistance from TCM as mere subscribers. She said she didn't know how to do that, but suggested that I speak with someone in internet support, and maybe they could help me further.

She then transferred me to another person, also in Virginia, who was a tier 2 tech internet support "specialist." 

By this time it had been several hours, of repetitive explanations, and I was beginning to fatigue from the ordeal. However fortune finally smiled upon me, and this time I actually spoke with a "professional." Although this young lady was not a TCM subscriber, she had immediate access to the prerequisite arsenal of tools necessary to continue the trouble-shooting process. Win 7 pro, check!, current Adobe Flash, check!, Mozilla Firefox browser (version 26.0.0), close enough!

She accessed TCM, and reported the ON-DEMAND "Sign-In" button was present. However when she clicked on a movie it never loaded to play, even after being signed in to TCM.

She said she was able to view the trailers, clips, and intros, though. But after trying several different movies, and having none of them load to play, she concluded that there was something wrong at the TCM site.

We were unable to replicate my specific No "Sign-in" button issue, but the end result is almost the same, an inability to view TCM ON-DEMAND with Firefox browser, that apparently also exists in the Virginia region. She said that she would report the issue up her COX chain to TCM, and would even follow-up on it and send me an email letting me know the resolution status at her end.

 

One thing that came out of the last experience was the checking on the little "Open Lock" icon next to where the "Sign-In/Log-In" button should be.

When Right clicking on it and then Left clicking on the "Inspect Element" drop-down link, a page of Script opens up that one can examine. Clicking on a line of Script highlights the various portions of the Screen page. One line describes and highlights the little "Open-Lock" sprite, another "describes" the "Closed-Lock," and below that are lines listing the "Log-In" and "Log-Out" sprites, both of which are missing at my end, but were present and highlight-able for her.

Unfortunately, neither of us understood the TCM code, but there were several JS (Java Script) references. 

Firefox stopped supporting Java in March 2017, but there have been at least two additional Firefox versions released since then, in April (ver. 53.0.0) and June (ver. 54.0.1) that I have downloaded, and both worked fine with TCM ON-DEMAND, so the unsupported Java should NOT be a factor with this present issue.

 

I experimented clicking a few things (i.e. debug) but nothing I tried would miraculously make the missing "Log-In" button reappear.

 

So what can I deduce from yesterdays efforts?

 

First, there are at least two somewhat different problems occurring between TCM and Firefox, with the end result being the same... Movies will no longer load and play. This problem is at least present in my area, and in Virginia (using Win 7, specifically), and based on another poster in Washington State (using a Mac). Based on reports from that poster and the COX support in my area, TCM ON-DEMAND movies can be presently accessed and played using Win 7, and Mac, with IE and Chrome browsers. But NOT using the safest and IMO the best browser currently available, from Mozilla.

This of course contradicts the outdated TCM ON-DEMAND spec requirements which specify and recommend the use of Firefox.

 

Today, I will update the latest version of Chrome and see it I can again view TCM ON-DEMAND movies. I don't trust Google, but if it works, I will use it exclusively for TCM ON-DEMAND only, and only until the current conflict with TCM & Firefox is resolved.

I will post back later with my results.

 

I have uploaded a few "screen shots" and highlighted my current ordeal.

 

Just to make clear, this issue affects the "Live" Streaming, as well as ALL ON-DEMAND movies, and in my case also inhibits the video portion of the intros, clips, and trailers (the audio still works for those only).

 

If anyone reading this post is familiar with Java Script code and would take the time to peruse those links (and lines of script), I (and perhaps some of the rest of us) would appreciate any enlightenment that could be provided. 

If anyone else has the ability or any ideas or suggestions to trouble shoot this issue further than I already have, I (for one) would be extremely appreciative.

 

When these technical "problems" arise, it is painfully clear that we will get NO help at all from anyone at TCM, and minimal to no help from our internet providers.

If we don't help ourselves, and each other, then there will be no help at all.

post-22963-0-23970800-1502029930_thumb.jpg

post-22963-0-22574900-1502029942_thumb.jpg

post-22963-0-78818400-1502029953_thumb.jpg

post-22963-0-61028100-1502029970_thumb.jpg

post-22963-0-23970800-1502029930_thumb.jpg

post-22963-0-22574900-1502029942_thumb.jpg

post-22963-0-78818400-1502029953_thumb.jpg

post-22963-0-61028100-1502029970_thumb.jpg

Share this post


Link to post
Share on other sites
She said she was able to view the trailers, clips, and intros, though. But after trying several different movies, and having none of them load to play, she concluded that there was something wrong at the TCM site.

 

We were unable to replicate my specific No "Sign-in" button issue, but the end result is almost the same, an inability to view TCM ON-DEMAND with Firefox browser, that also exists in the Virginia region. She said that she would report the issue up her COX chain to TCM, and would even follow-up on it and send me an email letting me know the resolution status at her end.

 

As if you needed assurance, this confirms it.  It is not you.

 

One thing that came out of the experience was the checking on the little "Open Lock" icon next to where the "Sign-In/Log-In" button should be.

 

When Right clicking on it and then Left clicking on the "Inspect Element" drop-down link, a page of Script opens up that one can examine. Clicking on a line of Script highlights the various portions of the Screen page. One line describes and highlights the little "Open-Lock" sprite, another "describes" the "Closed-Lock," and below that are lines listing the "Log-In" and "Log-Out" sprites, both of which are missing at my end, but were present and highlight-able for her.

Unfortunately, neither of us understood the TCM code, but there were several JS (Java Script) references. 

Firefox stopped supporting Java in March 2017, but there have been at least two additional Firefox versions released since then, in April (ver. 53.0.0) and June (ver. 54.0.1) that I have downloaded, and both worked fine with TCM ON-DEMAND, so the unsupported Java should NOT be a factor with this present issue.

 

This "sprite" you have noted where the scripted control should be sounds like the server is just sending garbage.  Nothing relevant, just a symptom.

 

BTW, Javascript and Java are two very different things.  Unrelated.  Javascript continues to be an integral part of a browser, whereas Java is a browser plug-in that was discontinued in Firefox. 

 

Java is also an entire programming environment, where the user installs the Java Runtime Environment (JRE) on the OS, then writes and runs ".JAR" files (human-readable scripted files that are temporarily compiled in memory at runtime).  This is a complex, open-ended environment, and using this in a browser applet presented an unacceptable level of vulnerability.

 

On the other hand, Javascript is a purpose-built smaller environment with a limited instruction set, less prone to vulnerability.  This is the one we would be dealing with (if any). 

 

Just something to think about so you don't confuse the help staff next time you call.

 

 

I have uploaded a few "screen shots" and highlighted my current ordeal.

 

 

Just to make clear, this issue affects the "Live" Streaming, as well as ALL ON-DEMAND movies, and in my case also inhibits the video portion of the intros, clips, and trailers (the audio still works for those only).

 

If anyone reading this post is familiar with Java Script code and would take the time to peruse those links (and lines of script), I (and perhaps some of the rest of us) would appreciate any enlightenment that could be provided. 

If anyone else has the ability or any ideas or suggestions to trouble shoot this issue further than I already have, I (for one) would be extremely appreciative.

 

When these technical "problems" arise, it is painfully clear that we will get NO help at all from anyone at TCM, and minimal to no help from our internet providers.

If we don't help ourselves, and each other, then there will be no help at all.

 

If I get the chance I might take a look at it, using the latest and greatest Firefox.  I am not even registered on their "On Demand" site, so that may present some issues.

  • Like 1

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

New Members:

Register Here

Learn more about the new message boards:

FAQ

Having problems?

Contact Us