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TCMModerator1

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About TCMModerator1

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  1. Just some suggestions to think about:

    1) A dedicated suggestion box. For when we have ideas that might help the site.

    This would go with Number one

    2) How about a way to save a post. Often times we might type out a long drawn out post to explain a movie or some topic. And then months later, someone asks the same question again. I would be convenient to be able to go to my profile and check my list of saved posts. Go straight to the one I want and link or c and p it.

    That might help reduce times the same question is asked again and again and again.

    If these already exist, I apologize.

  2. Hi Mariah1217 Did you clear your cache, and browser history? I would suggest trying another browser and see what happens. Hope that helps!
  3. Although we do not provide technical support here on the Message Boards, TCM’s technical teams trouble-shoot playback issues on an ongoing basis. They suggest signing out of your current authentication session with your provider, clearing your browser cache, and attempting to reauthenticate to see if that fixes the issue. If not, you may also want to try the same thing in another browser. Should that not fix the issue, please submit a ticket at help.tcm.com and provide the details (i.e. operating system, browser, platform, cable provider, and specific movies that will not play.) and they will investigate further. You may also find answers to some common questions here: https://tcmdigitalhelp.zendesk.com/hc/en-us/categories/360000354133-Watch-TCM-and-mobile-apps
  4. Although we do not provide technical support here on the Message Boards, TCM’s technical teams trouble-shoot playback issues on an ongoing basis. They suggest signing out of your current authentication session with your provider, clearing your browser cache, and attempting to reauthenticate to see if that fixes the issue. If not, you may also want to try the same thing in another browser. Should that not fix the issue, please submit a ticket at help.tcm.com and provide the details (i.e. operating system, browser, platform, cable provider, and specific movies that will not play.) and they will investigate further. You may also find answers to some common questions here: https://tcmdigitalhelp.zendesk.com/hc/en-us/categories/360000354133-Watch-TCM-and-mobile-apps
  5. Hi Ladybroad Although we do not provide technical support here on the TCM Message Boards, there is a link we can direct you to that might help to answer some of your questions. There is also a 'Contact Us' option located there if you need further assistance. https://tcmdigitalhelp.zendesk.com/hc/en-us/categories/360000354133-Watch-TCM-and-mobile-apps
  6. Hello Tobia I'm sorry that did not work for you. Here is a link with a 'Contact Us' option at the bottom. I suggest emailing them and explaining your issue in detail, including what device you are using. https://tcmdigitalhelp.zendesk.com/hc/en-us/categories/360000354133-Watch-TCM-and-mobile-apps I hope this helps!
  7. Hello Edward While we do not provide support for TCM Shop here, we can offer a couple of suggestions. 1. Make sure you are calling during their times of operation. 2. You said you have emailed them twice already. Did you use the 'Contact Us' email option on the website? If not, did you email to support@shop.tcm.com? 3. You might want to also check your spam folder in your email and make sure any responses from Support didn't end up there. It's very possible they are experiencing higher than usual calls, and/or shipping delays at this time. We hope you get your movies soon!
  8. Hi Tobia While it's true we do not provide technical support here, we do try to offer suggestions when we can. Have you tried forcing the app to stop, and then starting it again? Or, maybe try uninstalling it, and reinstall? Are you updated to the most current version?
  9. Hello Although we do not provide technical support here on the TCM Message Boards, there is a link we can direct you to that might help to answer some of your questions. There is also a 'Contact Us' option located there if you need further assistance. https://tcmdigitalhelp.zendesk.com/hc/en-us/categories/360000354133-Watch-TCM-and-mobile-apps
  10. Hello Although we do not provide technical support here on the TCM Message Boards, there is a link we can direct you to that might help to answer some of your questions. There is also a 'Contact Us' option located there if you need further assistance. https://tcmdigitalhelp.zendesk.com/hc/en-us/categories/360000354133-Watch-TCM-and-mobile-apps
  11. Hello, We recommend that you try delete some of the messages in you PM box and see if that helps. Thanks
  12. Hello Can you try another browser and see what happens? It could be an issue with Edge, as we see nothing on our end that should be causing this. Thanks!
  13. Exciting news! We’ll be upgrading the Message Boards to a new look and feel later this week. We expect minimal downtime but just wanted to give everyone a heads-up. We look forward to our fresh look, and we are sure you will be happy with it, too!
  14. @spence Is this the image you want to use for your avatar? I normally don't do this, but knowing how much you struggle with the forums I am willing to upload one for you. Either this one or another.
  15. Check your messages, please. It's the little envelope at the top.
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