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TCMModerator1

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About TCMModerator1

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  1. Hello TCM has let us know that some users are having issues with Watch TCM on iPhones and iPads. Instructions have been posted in the Help section of TCM.com to advise you to make sure you've updated the TCM app, and to also update to the latest version of iOS. This will be even more important once Apple releases iOS version 15 in the very near future. Here is the link to the FAQs and the steps needed: https://docs.google.com/spreadsheets/d/1usY5Rg93C5zIRdp1D4xWFi4JSNUfS9pkNmi9mywinSw/edit#gid=0
  2. Great news – Watch TCM on Roku devices has been fixed! Thanks to the information provided by our customers, we were able to identify the issue and release an update to Roku. If you’re still experiencing the crashing issue, you may need to manually update the app. To do this, press the * button on your Roku remote while the Watch TCM channel icon is highlighted on the main home screen, then select “Check for updates”. If you need any assistance, please go to tcm.com and submit your questions.
  3. Hello everyone Great news – Watch TCM on Roku devices has been fixed! Thanks to the information provided by our customers, we were able to identify the issue and release an update to Roku. If you’re still experiencing the crashing issue, you may need to manually update the app. To do this, press the * button on your Roku remote while the Watch TCM channel icon is highlighted on the main home screen, then select “Check for updates”. If you need any assistance, please go to tcm.com and submit your questions.
  4. We’re sorry you’re experiencing issues with the TCM app. Our team has identified the issue that is impacting some fans on Roku devices and we are working on a fix. In the meantime, viewers can still watch TCM on multiple platforms: https://tcmdigitalhelp.zendesk.com/hc/en-us/articles/360038727234-On-which-Devices-is-Watch-TCM-avai… Thank you for your patience.
  5. Hello TCM is working on this issue, and we've been asked to pass this message on: We’re sorry you’re experiencing issues with the TCM app. Our team has identified the issue that is impacting some fans on Roku devices and we are working on a fix. In the meantime, viewers can still watch TCM on multiple platforms: https://tcmdigitalhelp.zendesk.com/hc/en-us/articles/360038727234-On-which-Devices-is-Watch-TCM-avai… Thank you for your patience.
  6. We’re sorry you’re experiencing issues with the TCM app on Roku. We have shared this information with our team, and would appreciate your help by providing us with a few more details to pinpoint the issue. Please contact us at https://tcmdigitalhelp.zendesk.com/hc/en-us/requests/new with the following information: 1. Detailed description of your issue(s) 2. Device model (e.g., 3920x - Roku Premiere) 3. Software/OS version (e.g., 10.0.0 build 4209-91) 4. TV Provider - Note: Please confirm that you receive the TCM channel in your TV package. Thank you for your ass
  7. This thread has gone off topic. It is now closed.
  8. Hello lovers of classic films! TCM is looking forward to presenting our 2021 Film Festival, May 6-9, 2021. If you need would like to see more information, including the line up, here's the LINK. There is also a page with some FAQ's that you may find helpful. Enjoy!
  9. Hello lovers of classic films! TCM is looking forward to presenting our 2021 Film Festival, May 6-9, 2021. If you need would like to see more information, including the lineup, here's the LINK. There is also a page with some FAQ's that you may find helpful. Enjoy!
  10. Hello lydecker! I'm not sure we have the ability to receive emails, and we are not seeing anything from you on our end anywhere. The best thing to do is send a private message, we're sure to see it that way. The threads for Program Challenge #44 have been unpinned. Sorry for the confusion!
  11. Hello everyone We apologize for this mishap. We're not exactly sure what happened, but the thread is back! Thank you for your understanding
  12. The banner of the "new" site overwhelms the information below --- What is wrong with seeing an entire day's lineup as it was done in the past - Find this to be too confining and the layout is terrible. 

  13. Your new redesign of the schedule page is not very well conceived. For one thing many members now do not have access to future monthly schedules. Many use these future schedules as an aid to help them organize their own newsletters and upcoming events they have schedule for their own groups.  I know that the new redesign is a big help with mobile users, but not having access to more than one month beyond the current day is not good. You need to have future schedules placed back on the main schedule page. Otherwise I find it a useful and more organized way of showing information.

  14. TCM.com has been redesigned with a new Mobile Responsive experience, enhanced Search and Discovery capabilities. For any questions or feedback, please feel free to provide in the forums or go to tcm.com/help. We hope you enjoy it!
  15. Oops, sorry for the confusion! The thread has been moved back to General Discussions. I will close this thread to avoid any confusion going forward.
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