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TCMModerator1

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Everything posted by TCMModerator1

  1. Hello lovers of classic films! TCM is looking forward to presenting our 2021 Film Festival, May 6-9, 2021. If you need would like to see more information, including the line up, here's the LINK. There is also a page with some FAQ's that you may find helpful. Enjoy!
  2. Hello lovers of classic films! TCM is looking forward to presenting our 2021 Film Festival, May 6-9, 2021. If you need would like to see more information, including the lineup, here's the LINK. There is also a page with some FAQ's that you may find helpful. Enjoy!
  3. Hello lydecker! I'm not sure we have the ability to receive emails, and we are not seeing anything from you on our end anywhere. The best thing to do is send a private message, we're sure to see it that way. The threads for Program Challenge #44 have been unpinned. Sorry for the confusion!
  4. Hello everyone We apologize for this mishap. We're not exactly sure what happened, but the thread is back! Thank you for your understanding
  5. TCM.com has been redesigned with a new Mobile Responsive experience, enhanced Search and Discovery capabilities. For any questions or feedback, please feel free to provide in the forums or go to tcm.com/help. We hope you enjoy it!
  6. Oops, sorry for the confusion! The thread has been moved back to General Discussions. I will close this thread to avoid any confusion going forward.
  7. Hello everyone We are aware of the issues with the recent changes. TCM will be looking at this, and we will keep you informed. In the meantime, please feel free to continue to share your feedback here in this thread, along with screenshots if you are able. Thank you for your patience and understanding! TCMModerator1
  8. If you wish to continue this discussion, please feel free to join the following thread:
  9. Are you saying that you do not see the option for font size or color in ANY of the threads in General, and Games and Trivia? Can you provide a screen shot of a couple of those? Try clearing your browser cache and see if that helps at all. Also, make sure your browsers are updated to the most current version.
  10. Hello lavenderblue19 Can you try a different browser, or even a different device? On a Win 10 PC we are seeing those options available in all forums.
  11. Hello MikaelaArsensault This is likely going to be dependent on what device/browser, etc, you are using. We suggest trying different devices and/or browsers if possible. Here is what it looks like on a Win 10 PC.
  12. You were signed into your spence account when you created this post. And the icons are in the upper left. Right above where it says Forums and Members.
  13. Hello While we here on the TCM Message Boards cannot help you with this issue, we do have a suggestion. The display problem could be due to the browser you are using, and/or your individual settings. Are you referring to this site: https://shop.tcm.com/ It seems to be displaying correctly at this time. Maybe try another browser and see what happens. And re the credit card number, that might be something you should email Support about. If you click this link, it will take you directly to a form you can fill out ... 'Contact Us'. Hope this helps! TCMModerator1
  14. Hello Tampammm I'm sorry to hear you're having these issues, and I'm afraid we cannot be of too much help here on the Message Boards. TCM technical teams do trouble shoot play back issues on a regular basis. Here is a link to some information that may help.
  15. Hi Mariah1217 Did you clear your cache, and browser history? I would suggest trying another browser and see what happens. Hope that helps!
  16. Although we do not provide technical support here on the Message Boards, TCM’s technical teams trouble-shoot playback issues on an ongoing basis. They suggest signing out of your current authentication session with your provider, clearing your browser cache, and attempting to reauthenticate to see if that fixes the issue. If not, you may also want to try the same thing in another browser. Should that not fix the issue, please submit a ticket at help.tcm.com and provide the details (i.e. operating system, browser, platform, cable provider, and specific movies that will not play.) and they will
  17. Although we do not provide technical support here on the Message Boards, TCM’s technical teams trouble-shoot playback issues on an ongoing basis. They suggest signing out of your current authentication session with your provider, clearing your browser cache, and attempting to reauthenticate to see if that fixes the issue. If not, you may also want to try the same thing in another browser. Should that not fix the issue, please submit a ticket at help.tcm.com and provide the details (i.e. operating system, browser, platform, cable provider, and specific movies that will not play.) and they will
  18. Hi Ladybroad Although we do not provide technical support here on the TCM Message Boards, there is a link we can direct you to that might help to answer some of your questions. There is also a 'Contact Us' option located there if you need further assistance. https://tcmdigitalhelp.zendesk.com/hc/en-us/categories/360000354133-Watch-TCM-and-mobile-apps
  19. Hello Tobia I'm sorry that did not work for you. Here is a link with a 'Contact Us' option at the bottom. I suggest emailing them and explaining your issue in detail, including what device you are using. https://tcmdigitalhelp.zendesk.com/hc/en-us/categories/360000354133-Watch-TCM-and-mobile-apps I hope this helps!
  20. Hello Edward While we do not provide support for TCM Shop here, we can offer a couple of suggestions. 1. Make sure you are calling during their times of operation. 2. You said you have emailed them twice already. Did you use the 'Contact Us' email option on the website? If not, did you email to support@shop.tcm.com? 3. You might want to also check your spam folder in your email and make sure any responses from Support didn't end up there. It's very possible they are experiencing higher than usual calls, and/or shipping delays at this time. We hope you get y
  21. Hi Tobia While it's true we do not provide technical support here, we do try to offer suggestions when we can. Have you tried forcing the app to stop, and then starting it again? Or, maybe try uninstalling it, and reinstall? Are you updated to the most current version?
  22. Hello Although we do not provide technical support here on the TCM Message Boards, there is a link we can direct you to that might help to answer some of your questions. There is also a 'Contact Us' option located there if you need further assistance. https://tcmdigitalhelp.zendesk.com/hc/en-us/categories/360000354133-Watch-TCM-and-mobile-apps
  23. Hello Although we do not provide technical support here on the TCM Message Boards, there is a link we can direct you to that might help to answer some of your questions. There is also a 'Contact Us' option located there if you need further assistance. https://tcmdigitalhelp.zendesk.com/hc/en-us/categories/360000354133-Watch-TCM-and-mobile-apps
  24. Hello, We recommend that you try delete some of the messages in you PM box and see if that helps. Thanks
  25. Hello Can you try another browser and see what happens? It could be an issue with Edge, as we see nothing on our end that should be causing this. Thanks!
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