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DavidST

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About DavidST

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  1. I'm not sure what to make of this. Not only did Comcast Ted (and/or his staff) fix the audio/video sync problem, but also he sent me a gift (a movie trivia book) to thank me for reporting the problem. Perhaps some of you who also reported to Comcast Ted will also receive a gift. Feels surreal. To paraphrase him, he says that the good news is that Comcast and the Turner team have identified the problem and expect a better experience in future. In his enclosed letter, Ted even gave me his work email address. Amazing. I will hold onto it. I asked him what we should do when this sync issue reoccurs. Too bad Ted can't help with other continuing TCM tech problems: WATCH TCM not working, the TCM.COM website not working and/or not allowing registered users to enter, FILMSTRUCK not working in desktop mode, etc. David (Tucson, AZ)
  2. Just got confirmation that Comcast Ted did fix the sync problem. To paraphrase, the Comcast engineering team identified the problem and fixed it around 11:34 pm last night. There was an issue with the audio sync on the fiber feed that Comcast gets from TCM. The Comcast engineers switched over to the backup satellite delivery feed while the original problem is being investigated. Comcast Ted thanks us for reporting the problem on the forums--I assume he means the Comcast forums. David
  3. Yes, seems the sync problem has been fixed. I wonder by what person or persons? Perhaps we'll never know. I don't want to be complacent here. A few days of no recurrence may convince me. Keep checking and watching, I guess, should be the plan. David (Tucson, AZ)
  4. Here we go again. Just chiming in that TCM HD via Comcast here in Tucson, Arizona, is ONCE AGAIN seriously out of audio/video sync Has been since at least the weekend, if not longer. TCM SD is fine. I wonder how many days or weeks this will take to fix. I just checked TCM HD On Demand from Comcast. Ben's intro to Silent Sunday Night from June 4th was just fine. The version telecast on TCM HD on that same Sunday was wildly out of sync. I just reported this to "ComcastTeds" to see if he can help. Let Comcast know! Deja vu...all over again. David
  5. Thanks for your thoughts, jbderwin. You may be correct--a Windows Vista issue. If so, Hulu and Netflix desktop streaming are not affected. Actually, I felt some relief to let the hassle go and cancel Filmstruck. That having been said, I'd still be watching the Criterion films if they were still available on Hulu and I'd be watching them via the smart app on my Blu Ray player. So, I'll wait and see if the Criterion staff's promise of an app for smart players and tv's sometime in 2017 actually happens. They did tell me via phone and email that there are problems with the desktop functionality of Filmstruck. So, clearly I'm not the only one having trouble. In the next few weeks/months, I'll be purchasing a new computer with Windows 10. Perhaps that may solve all the desktop player problems or it may introduce new ones. ;-) Nice of you to take the time to share your thoughts. D.
  6. It is nice that there is a functioning tech support team for FILMSTRUCK/THE CRITERION CHANNEL. Sadly, they could never get things to work for me. As someone waiting for the development of a app/icon to work with smart TV's and Blu Ray players, I was encouraged when staff at Criterion said such an app is in the works for some time in 2017. Meanwhile, I joined after my free trial and found, to my dismay, that sitting at my computer to watch didn't work. No luck at all. Movies wouldn't start, an error message kept appearing, and occasionally I'd get a brief start/stop/start/stop of a film's picture and sound. No luck with my preferred FIREFOX. Also tried IE and downloaded--at tech support's suggestion--CHROME. No success on any of these browsers even though HULU and NETFLIX play fine on my Dell with a Comcast cable modem/router, plenty of memory, and Windows Vista. It seems there are problems with in-browser media players and FILMSTRUCK/THE CRITERION CHANNEL. I cancelled my membership and requested a refund for the month of no success. I'm unwilling to have to invest in new hardware/software (Apple, Amazon, Roku, etc.) just to receive one channel. So, I'll be waiting and hoping that someday... David (Tucson, AZ)
  7. I've still put off subscribing or even doing the free trial. Since I'll have to watch on my computer, it has been easy to delay. I wish an app to work with most smart televisions and blu ray players would be developed. Many of us stream Netflix and Hulu with a simple click of an icon. It is fine that owners of other equipment (Roku, Apple TV, etc.) are or will be served by Filmstruck. But what about the large number of us who don't want to invest in new equipment or subscribe to something in addition to the cost of Filmstruck? I suppose when I do join or do a trial, the first thing I'll try is to use my Samsung player browser to try to navigate to the Filmstruck site, enter my username and password, and see if that would allow streaming access without having an official app with Samsung. I do miss the Criterion Collection I had from Hulu with a simple click of an icon. David
  8. I will likely use the free trial soon to check out the library. Have been basking in Japanese films of the 30's through the 50's from Criterion via Hulu. Almost none of these many wonderful films have every been available on dvd or blu ray from Criterion. I just ended my Hulu membership with a sharp word to them about how stinking it was for them not to send one word out to subscribers about the Criterion Collection license ending. Hulu didn't even post a note on their press page about the change. As to Filmstruck and the Criterion Channel, I'd love to find out if out of print Criterion titles will reappear for streaming...such as THREE SILENT CLASSICS BY JOSEF VON STERNBERG. Subscribing to Filmstruck will depend on its convenience comparative to Hulu. I won't string a 50 foot ethernet cable. I'm not going to get Roku since I already pay for a Comcast box/dvr. I hope someone at the Criterion Channel will set about creating an app that common brands of smart televisions and blu ray players--mine is a Samsung--can grab and use like the convenient apps for Hulu and Netflix. David
  9. Thanks, Cris. But, the HDMI would have to be 50 feet long. Not practical. If Filmstruck (and especially the Criterion Channel) is going to be a serious contender for Hulu streaming of Criterion titles, someone will have to develop a non-hardware way of streaming to a smart TV or smart blu ray player. That means, I guess, creating an app easy to access from Samsung and similar smart players and televisions. Since I'm one of many, I'm sure, who balks at paying Comcast every month to rent their dvr/cable box, I'm never going to invest in another rent-a-machine like Roku or Amazon Fire. Being limited to watching Filmstruck and The Criterion Channel only on my pc is similarly not acceptable. These new services should at least be able to provide the streaming convenience of Hulu and Netflix. David
  10. Lawrence: Thanks for the update. I plan to join after the Criterion Collection stops streaming next week on HULU. Do you have a sense yet about how the Criterion Channel on Filmstruck will work? I'm assuming one must join both--i.e., one can't just subscribe to the Criterion Channel alone. Another question I have is whether Filmstruck/Criterion Channel will offer a way to "grab" or download an app onto a smart tv or blu ray player so that one can stream seamlessly as one can with Hulu. No sign yet, obviously, of a downloadable icon on my Samsung for either of these new services. As someone who doesn't want to subscribe to Roku (on top of my pricey Netflix cable box/dvr subscription) and as someone who doesn't want to be forced to watch Filmstruck/Criterion Channel on my computer, I hope soon a Hulu-like app will be obtainable for my smart blu ray player. If you have any knowledge of these issues, please pass them on. Thanks, David P.S. love your Donald Pleasence avatar. Makes me want to watch again his Barchester Chronicles.
  11. Thanks for thinking of me. I am following this topic now. The other thread was for folks dealing with the continuing problem of TCM HD audio/video lack of sync and other such transmission and tech problems which were not being addressed by anyone at TCM. I thought those folks might be interested in the issues surrounding FILMSTRUCK and the Criterion Channel and the assurance I received from Criterion about customer service. Perhaps that means that those of us who end up subscribing may be able to get assistance if there are problems with either of these new services. I hope so. Speaking as a relative luddite who really doesn't want to have to purchase more equipment (Roku, Amazon TV, etc.), I hope...eventually...an app might be developed so that current smart tv's and smart blu ray players can stream these new services directly. That's why it was SO WONDERFUL to have the Hulu app which enabled us to enjoy the Criterion Collection with one click on my blu ray player's app list. If I end up having to watch the Criterion Channel on my computer rather than via Wifi on my television, I'll survive but it will be a big step down. David
  12. I heard back from a significant person at Criterion who sent me an email after I'd telephoned them. He said the details of FILMSTRUCK (and presumably the Criterion Channel which I'm more interested in) are still being worked out. I was happy to hear him assure me that FILMSTRUCK would have its own customer service which will be separate from TCM. He expects there to be a live chat feature, seven days a week, to answer any and all questions. He told me there would be more answers to my questions closer to the launch date in November and invited me to write him again after the launch. Still confused by the date. He said November as the launch date. The press releases I've seen say FILMSTRUCK starts on October 19th and that HULU loses the Criterion Collection on November 11th. The expected price will be $10.99/month for both FILMSTRUCK and the Criterion Channel. You can sign up for the email newsletter at the FILMSTRUCK website--apparently, this will give one the opportunity for a two-week trial offer. We shall all see, I guess. David (Tucson, AZ)
  13. Thanks so much for your quick and pertinent reply, LawrenceA. Funny...when I talked to Criterion today, the lady there said she thought most of the tech/customer support issues would be handled by TCM and not by Criterion. I guess we'll have to wait and see. This is the most important issue for me. TCM has no customer/tech support. We can only scream our dissatisfaction here on this message board. HULU offers good tech support. With multiple subscription packages to be offered and with streaming tech issues to deal with, the powers-at-be--whoever they are--must instigate a working tech support/customer support operation with knowledgeable staff and phone numbers that are answered and email addresses that work. I don't have Amazon Fire and hope I don't have to invest in another piece of equipment just to get FILMSTRUCK. I'm really only interested in the second package you mention below...which is as close, I guess, as I'll be able to get to the beautifully functioning Criterion streaming on HULU. I hope whoever involved you in testing will also realize that many of us want a way of accessing FILMSTRUCK or the Criterion Channel via traditional WIFI streaming to a smart tv or blu ray player. This, I guess, would mean that we'd need a way of adding an app to our tv or player. Let's keep our fingers crossed. David (Tucson, AZ)
  14. I posted the following item on several FILMSTRUCK related topics here today. As one of many who was involved with discussions here about TCM audio/video sync problems and TCM's lack of response to them, I thought some here might be interested. David ---------------- The latest email about FILMSTRUCK and the CRITERION CHANNEL indicates the new services start on October 19th and that HULU's license to stream Criterion titles ends on November 11. Sad for me who just joined HULU one month ago entirely because of the amazing Criterion library (which includes hundreds of titles not on disk). I have questions which I posed when I called HULU--yes, they have a working customer support phone number--and when I called the Criterion Collection. So, both HULU and Criterion offer ways to talk to a human being when there are problems...something TCM has never offered even in the face of their current streaming service, WATCH TCM, not working for many of us or when their website is out of order or, especially, when there are audio/video sync problems (as there has been for many weeks this year). My main questions about FILMSTRUCK and the CRITERION CHANNEL are: Will TCM and/or the Criterion Collection begin a tech support/customer support operation for these two new services? If streaming from either new service does not work or there are problems with our subscriptions, will there finally be someone at TCM who will respond? We all know that the TCM support email address NEVER replies to queries. Can one subscribe to only the CRITERION CHANNEL alone and not to FILMSTRUCK? The current literature says FILMSTRUCK has a rotating selection of movies. The write-up on the CRITERION CHANNEL says all titles will be available for streaming at all times. How can we link via WIFI to either service since current smart TV's and Blu Ray players won't have apps for these new services? Or, will we have to watch on our computers? HULU is on many/most smart TV's and Blu Ray players and streaming Criterion titles works beautifully on HULU. It appears--although I'm not sure--that TCM will be in control of the tech issues to do with both FILMSTRUCK and the Criterion Channel. That, frankly, worries me--given TCM's past history of not offering any support. If any of you have any ideas regarding my questions, please respond. If you are a fan of TCM and Criterion, please contact Criterion with your questions and thoughts. Thanks for listening. David (Tucson, AZ)
  15. The latest email about FILMSTRUCK and the CRITERION CHANNEL indicates the new services start on October 19th and that HULU's license to stream Criterion titles ends on November 11. Sad for me who just joined HULU one month ago entirely because of the amazing Criterion library (which includes hundreds of titles not on disk). I have questions which I posed when I called HULU--yes, they have a working customer support phone number--and when I called the Criterion Collection. So, both HULU and Criterion offer ways to talk to a human being when there are problems...something TCM has never offered even in the face of their current streaming service, WATCH TCM, not working for many of us or when their website is out of order or, especially, when there are audio/video sync problems (as there has been for many weeks this year). My main questions about FILMSTRUCK and the CRITERION CHANNEL are: Will TCM and/or the Criterion Collection begin a tech support/customer support operation for these two new services? If streaming from either new service does not work or there are problems with our subscriptions, will there finally be someone at TCM who will respond? We all know that the TCM support email address NEVER replies to queries. Can one subscribe to only the CRITERION CHANNEL alone and not to FILMSTRUCK? The current literature says FILMSTRUCK has a rotating selection of movies. The write-up on the CRITERION CHANNEL says all titles will be available for streaming at all times. How can we link via WIFI to either service since current smart TV's and Blu Ray players won't have apps for these new services? Or, will we have to watch on our computers? HULU is on many/most smart TV's and Blu Ray players and streaming Criterion titles works beautifully on HULU. It appears--although I'm not sure--that TCM will be in control of the tech issues to do with both FILMSTRUCK and the Criterion Channel. That, frankly, worries me--given TCM's past history of not offering any support. If any of you have any ideas regarding my questions, please respond. If you are a fan of TCM and Criterion, please contact Criterion with your questions and thoughts. Thanks for listening. Davidf (Tucson, AZ)
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