12/27/17 ~2:31 pm CST I am a new subscriber and am very DISAPPOINTED.
Initially, using an ethernet-connected PC, digital projector, and a Comcast subscription I've been happily streaming (not "live watching") classic films on TCM. I've not been able to stream for the past couple of days. My problems started probably around 12/22/17 when I tried repeatedly to watch "Mutiny on the Bounty." As a result of reading several forum threads discussing how many people are having this problem, I've come to the conclusion that this is not isolated viewers' problems but rather a problem on TCM's end.
Posters to various forums have mentioned that this has been ongoing since October 9, when even a moderator acknowledged a problem. People mention all sorts of variables from the client they use (PC, tablet, phone, etc.) their browsers (Firefox, Chrome, IE, etc.) their provider (Comcast, COX, etc.) internet connection (ethernet, wi-fi) speed, flash version.
I finally did an experiment. I downloaded the TCM app to my LG G4 on which I am able to watch all the films I was unsuccessful at watching using my PC:
A Christmas Carol
The Big Cube
The Cat and the Fiddle
Even their TCM video of how to stream doesn't work
I've called and left a message at TCM @ 1-404-885-5535 #1. I plan to repost this on every forum discussing streaming problems.
Could it be that TCM has focused its attention on phone and tablet Apps and not kept up with PC Browser/flash player issues? I want to use my ethernet connected PC and projector; I don't want to watch on my wi-fi phone or connect my phone to the project. TCM recently started "Filmstruck," another streaming service w/ Criterion - are they channeling too many energies in that direction? I love old movies and TCM is about the only place I know of (except YouTube) to find them any more. I started subscribing b/c I want to support TCM's effort to keep classic film alive, but if TCM doesn't soon acknowledge and attend to this problem, I'll start looking @ YouTube and stop giving TCM my $$
TCM's apparent lack of interest in this issue is absolutely unacceptable.