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JasonO

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  1. Up to a few weeks ago I was able to watch movies on my Firestick with no issues. now all of a sudden the app is wonky. I've contacted them and got a response back saying that the app did not work on the firestick but worked on the firetv. then in some of the instructions on what to do they say how to reset it on the firestick (???) . Anyhow it's still not working. If you look at the image i attached you'll notice some photos of actors are missing. Then I click on play and it says an error has occurred . I know there's posts on here about people having issues with getting the app
  2. Got this from TCM support (I'm having the same issue on the iPhone app that I downloaded right after I got this email so it's not just the firestick): Hi there,Thank you for reaching out to TCM. We're sorry to hear that you're experiencing issues with the TCM app.Please note: You must receive the TCM channel in your cable/satellite subscription package through a participating TV Service Provider in order to use the Watch TCM app. The FireStick is NOT supported for the Watch TCM app. Note it says here that the stick is NOT supported...then in a number of other places they tell
  3. I contacted the TCM help(not really) desk. I got the following response (oh I also downloaded the app on my phone after I got this message and same issue. black squared where a photo should be and then it just spins and spins..no error message but the movies still don't start): Hi there,Thank you for reaching out to TCM. We're sorry to hear that you're experiencing issues with the TCM app.Please note: You must receive the TCM channel in your cable/satellite subscription package through a participating TV Service Provider in order to use the Watch TCM app. The FireStick is NOT
  4. got this off their website. https://tcmdigitalhelp.zendesk.com/hc/en-us/categories/360000354133-Watch-TCM-and-mobile-apps I'm going to submit an email to the contact us section. you might want to do the same.
  5. The app has not been working on my smart TV for at least the last three days. Same issue as you, but it actually starts at the main screen talking about a movie. See in the photo where some of the pictures are missing? That’s where it starts, and then the next screen I get the error that you are getting. TCM or whoever doesn’t seem to be looking into it.
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