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driskerr

Inaccurate Expiration Dates

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I just had a *very* frustrating experience with the TCM app/online experience. I've recently been on a Mikhail Kalatozov kick after discovering his earlier films and was beyond excited to find "Soy Cuba"/"I am Cuba" (1964) on the TCM app.

What made the situation even more serendipitous, was that this was my first time logging into the TCM app in months, and "Soy Cuba" just so happened to be on the homepage. And I caught it just in time: "Soy Cuba" was scheduled to expire from the TCM app within 3 days on Nov. 20.

However, when I tried to watch the film today (Nov. 18, two days before "Soy Cuba" was set to expire) it was nowhere to be found. I am devastated and don't know where else I'll be able to find a copy/streaming service that hosts the film. 

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This "expiration date" problem is also happening with "tcm on demand".  "Murder My Sweet" was scheduled to expire on 12/14, but when I went to play it tonight, 12/9, it was gone.  This is the second time that this happened to me over the past few weeks, and it's very frustrating.  I appreciate that tcm has now extended many of its "on demand" expiration dates beyond the standard seven days, but why are movies being removed before their expiration dates? 

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The "on demand" expiration dates are still inaccurate.  I expected "Soylent Green" to run until 12/22, and it was removed on 12/18 or 12/19. Same situation with two other films removed "before their time" this week.  Am I the only person who has an issue with this? It's very frustrating to expect to watch a film and then to see that it is gone before its scheduled expiration "on demand". Anybody home???  

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It appears to me that the space allowed to post the "on demand" movies is limited, so that they older movies are falling off even though they've not expired... the search engine works sometimes to bring the movie up to hit "play" but we all know the search on the WatchTCM is nearly useless. I can see from all these comments TCM really doesn't care to listen to complaints. Anyone notice the movie "The Sea Hawk" 1940 version is the ? 1924 version? They've got the titles correct (playing old & remakes together this month), but the movie downloaded for us to view is inaccurate; i.e., they've duplicated the silent version. When I tweet to TCM now, they ignore me. Best results are achieved when I include Ben Manc. in my tweet...but not foolproof. You can also use a contact email, but I've gotten no results from that method either. (p.s., when I tweet, I include "Dish" so that they know there are problems going unchecked with TCM.)

 

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A friend noticed the issue of films disappearing from On Demand availability earlier than their listed expiration date. I'm also noticing a related issue. 

Film availability via On Demand was consistently a full week.  Recently, multiple films are available for several weeks.  All well and good.  But it seems to be cutting both ways.  I'm finding that some films are listed as available for less than the typical one week time frame.  

A current example is Planet of the Apes.  It was broadcast Friday evening, 1-3-20.  Depending on whether I check On Demand listings for TCM via cable or streaming, the film is only available through Monday, 1-6-20 (cable listing), or "Tuesday," which is 1-7-20 (internet/streaming listing).  Two other films, The Little Foxes and All That Heaven Allows, were broadcast Friday evening, 12-27-19, but available only through Wednesday, 1-1-20, on cable.

TCM: I appreciate the extended availability of some films and the more extensive list of films overall.  Nonetheless, count me in as not in favor of these early expiration dates.

 

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