Although we do not provide technical support here on the Message Boards, TCM’s technical teams trouble-shoot playback issues on an ongoing basis. They suggest signing out of your current authentication session with your provider, clearing your browser cache, and attempting to reauthenticate to see if that fixes the issue. If not, you may also want to try the same thing in another browser.  Should that not fix the issue, please submit a ticket at and provide the details (i.e. operati