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Criterion Blu release of Citizen Kane is defective


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On 11/24/2021 at 11:48 AM, LawrenceA said:

Yeah, I mailed mine out today...:(

I'm still waiting for mine to get here from the B&N sale. It has shipped according to the website. I'm going to look at it before I send it just to see how bad it really is. 

EDIT: Watched Kane last night. If I hadn't been told there is something wrong with the contrast I would never have noticed. But I'll send it back and get a new movie disc anyways. 

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  • 3 weeks later...

I’ve always been very impressed with Criterion’s customer service.  They had a widespread problem with their Howard’s End disc and similarly offered a replacement.  And I had a problem with my disc of Room With A View, and even though it wasn’t a widespread problem, they offered me either a replacement of that movie or a substitute of any movie from their library.

Criterion does it right by standing behind their products.  They have a loyal customer in me.

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  • 2 weeks later...

I ordered the 4K, but sent my replacement blu ray in this past week.  We'll see how long it takes.  I am not expecting a quick turnaround.

I appreciate Criterion's prompt action to address this quality issue.  They always have fabulous customer service, which definitely justifies their higher price point--though I usually only buy during the twice annual 50% Flash Sales and B&N 50% off sales. 

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  • 3 weeks later...

I received my replacement disc today. It was in a small cardboard envelope. The disc itself was in a paper sleeve. Included was a postcard (mine was Green for Danger) with a label on it with the $10 giftcard code. It arrived standard mail, so I guess it's luck that it wasn't damaged in transit. 

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