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HELP!!! TCM Live pauses continuously


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I really need some help here folks. Any time I play TCM Live streaming video on my Internet Explorer 8 or Google Chrome browsers, the video will play for 2-3 seconds, then pause for a second, then play another 2-3 seconds, and then pause for another second. It does this continuously. But oddly enough, the audio plays straight with no interruption.

 

Why is this happening? And what do I need to do to make this stop? Any tweaks of my system or browser settings??? I tried disabling add-ons with no effect. I also tried clearing my cache with no success. I use a Win XP platform with an ISP providing 15 Mbps, so there should be plenty of bandwidth as far as I can see.

 

Please HELP. Any suggestions would be appreciated.

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This will explain it, but there's no easy remedy.

 

A common complaint when watching streaming video on the Internet is that the video seems to start and stop which can be distracting. The primary reason that video can sometimes stop is that your PC is waiting to receive further data. There are a number of possible causes for this which we have discussed below. The problem can even be attributed to more than one of these situations being true at the same time.

 

The first possibility is that video was encoded specifically to be delivered at speeds greater than your modem connection speed. This is a common mistake most video producers make. In an effort to try and make the video look or sound better, they use less compression when they encode the video. To find out if this is the case follow these steps:

 

Vivo movies - right click on the video screen and then select about this movie, and look at the information next to rate. If the number is much greater than about 21 Kbps for a 28.8 modem connection, or 37 Kbps for a 56K modem connection, the video hasn't been encoded correctly.

 

Real Video movies - left click on view on the menu bar, and then on statistics, and then on details. If the number next to clip is much greater than about 21000 bps for a 28.8 modem connection or 37,000 bps for a 56K modem connection, the video hasn't been encoded correctly.

 

Windows Media - right click on the video screen, and then on statistics, and then on details. If the number next to bandwidth is much greater than about 21,000 bps for a 28.8 modem connection or 37,000 bps for a 56K modem connection, the video hasn't been encoded correctly.

 

The next possibility is a situation similar to the first one we discussed, but in this instance, it is not the fault of the video producer. In this instance, you might be using a 28.8 modem and trying to watch a video which has been encoded specifically for 56K modem users (or faster). It is common for companies to offer multiple versions of the same video clip so that their visitors who are connected to the Internet at higher speeds can enjoy a clearer video.

 

Normally, your choice of videos are clearly labeled, so be observant, and don't ever attempt to watch a video clip encoded for a speed which is faster than you're connected at.

 

A third possibility is that there is too little bandwidth available at the source (the originating ISP). The only thing you can do is try again later to see if there is less bandwidth demand at a different time of day.

 

Assuming the movie has been encoded correctly, and the problem isn't one of the next two situations we discuss, then the problem is indeed with the originating ISP. He has oversold his available bandwidth connection to the Internet.

 

The fourth possibility is that there is network congestion along the path or route that the data is being sent to you. This is the same as rush hour traffic and happens frequently on the Internet at different times of the day depending upon your geographic location. Your solution is to try watching during non-rush hour times.

 

The fifth and final possibility is that there is too little bandwidth available at the point of reception (your ISP). This again is symptomatic of an Internet service provider who has oversold his available bandwidth connection and is getting more common. Bandwidth is like a hose in that only so much water can come through at a time. If your ISP has a lot of their customers logged on at any given moment, and they're each requesting various forms of data from different websites, each user can only receive a limited amount of data. It's time for your ISP buy more available bandwidth.

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  • 1 month later...

I have a similar problem, but it doesn't pause, it gets stuck about 30 minutes into a movie. The movies are a little jerky at times and the video might pause with the audio not interrupted. I can live with that, but when it gets stuck I have had to refresh the web page and start at the point it got stuck. Then I can maybe watch the rest of the movie uninterrupted. Last night after that scenario we watched a second movie uninterrupted. Our internet speed is up to 50mbps. It could still be too much internet traffic at the time causing it.

 

We have been wondering if it was us or TCM and if many others have the same problem.

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  • 4 weeks later...

Same happens to me. It'll stop for a few seconds and I still hear the movie and then it'll start again. It does this for both live feed and movies on demand. It also buffers quite a bit which gets very annoying. I think it's my internet connection but also I have heard lots of problems with the app too.

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  • 2 months later...

Hi All,

 

The TCM tech team has confirmed that Uverse works on both the desktop and mobile apps, so it may be related to your internet connections.

 

Please double check those and write back if you are still having issues connecting.

 

Thanks!

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  • 7 months later...

Hi Admin,

 

I try to run TCM Live none-stop on a laptop, and my internet connection is working fine, but I still have the problem where it would stop (audio and phicture) half way through a movie, like a freeze frame.

My internet connection is running smoothly, so I'm just wondering what it could be? And is there anything I can do to stop it from happening again? Thank you.

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Have you checked your actual download speeds? You may be paying for 15 mps but getting much less. Also, TCM is harder to stream than Netflix for example, so you need a capable computer. It sounds like you are running am older XP machine, which just might not be up to the task. Chrome Canary is optimized for video playback, you might want to try it out.

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  • 2 months later...

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