StephenL Posted November 23, 2014 Share Posted November 23, 2014 Since last night my TCM HD on Comcast (channel 789) voice and picture has and still is out of sync. But, not on standard def Comcast (501) or any other channel whether HD or standard def. I contacted Comcast who could not resolve by refreshing. Comcast CSR told me she had another exact same complaint re TCM HD out of sync. Thus, there may have been more calls to other CSRs. Comcast rep claimed they would send report to TCM. Are there any others with same problem? Is TCM aware of this? I'm on Comcast Santa Cruz, CA. Thank you, Stephen L Link to comment Share on other sites More sharing options...
Inot_toni Posted November 23, 2014 Share Posted November 23, 2014 We are getting the same problem on Comcast in Marin County. It is out of sync on the HD channel 789. It has been happening since yesterday afternoon when I changed out my old Comcast box to the new version. New hardware and they had to reactivate everything from their offices, so who knows where the problem is... or it is unrelated. We'll put a call into Comcast as well. Steve D Link to comment Share on other sites More sharing options...
StephenL Posted November 23, 2014 Author Share Posted November 23, 2014 Thanks Steve, First experienced yesterday afternoon at 6:45 PST (when Kid from Broklyn movie began). We use a Cable Card on Plasma TV (set top box on other non HD TV). Comcast sent new signal to Cable Card to no avail. I also posted on TCM website forum. Thanks again for reply and call to Comcast. Stephen Link to comment Share on other sites More sharing options...
StephenL Posted November 23, 2014 Author Share Posted November 23, 2014 RE: also posted on TCM website forum Sorry for error. Also posted on Comcast forum. Stephen Link to comment Share on other sites More sharing options...
Guest TCMModerator1 Posted November 24, 2014 Share Posted November 24, 2014 We have reported this to the associated parties but nothing heard back yet. Thanks for the reports! Link to comment Share on other sites More sharing options...
StephenL Posted November 24, 2014 Author Share Posted November 24, 2014 Thank you for reporting. I presume to Comcast. Still out of sync at this writing 1:46PM PST. Stephen Link to comment Share on other sites More sharing options...
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