elsquared Posted December 8, 2015 Share Posted December 8, 2015 I see that other people have posted about this, but the email reminders are not working for me at all. I've even tried using different email addresses. I've sent 5 or 6 emails to TCM but never got even a form reply. I'd like to contact them the old-fashioned way - via snail mail - but good luck finding a mailing address. Any suggestions? 1 Link to comment Share on other sites More sharing options...
elsquared Posted December 8, 2015 Author Share Posted December 8, 2015 UPDATE: I found some contact information at this link: http://www.tcm.com/contact-tcm.html Link to comment Share on other sites More sharing options...
TopBilled Posted December 8, 2015 Share Posted December 8, 2015 Are you still having trouble? Since so many people are complaining about it, I am wondering if maybe they stopped sending the email reminders altogether. Anyone know..? Link to comment Share on other sites More sharing options...
elsquared Posted December 10, 2015 Author Share Posted December 10, 2015 Yes, I'm still having trouble. No email reminders at all. I made a phone call to the number at the link I found and left a message. I have my fingers crossed that I'll get a reply. Link to comment Share on other sites More sharing options...
TopBilled Posted December 10, 2015 Share Posted December 10, 2015 Yes, I'm still having trouble. No email reminders at all. I made a phone call to the number at the link I found and left a message. I have my fingers crossed that I'll get a reply. Well, keep us posted..if you hear anything back from them. I have a feeling they discontinued the feature, which is unfortunate because a lot of people came to rely on it. Link to comment Share on other sites More sharing options...
elsquared Posted December 29, 2015 Author Share Posted December 29, 2015 Just giving an update. I sent a letter the old-fashioned way - via snail mail - and no reply yet. Link to comment Share on other sites More sharing options...
Kid Dabb Posted December 29, 2015 Share Posted December 29, 2015 I also tried the Email (next to Reminder) to send myself an email note. It says 'sent successfully', but I have received no email that way either. It seems odd that a popular feature such as this which no longer functions should go unresolved for so long a period. 1 Link to comment Share on other sites More sharing options...
PaintedBull Posted January 10, 2016 Share Posted January 10, 2016 I think it is ridiculous that no reply or statement has been made...there are close to 200 forum post and mentions about these email reminders: tcm email reminder site:forums.tcm.com - Google Search at what point will TCM take these inquires seriously? Just giving an update. I sent a letter the old-fashioned way - via snail mail - and no reply yet. 2 Link to comment Share on other sites More sharing options...
hfx Posted January 22, 2016 Share Posted January 22, 2016 It's pretty silly that a service which encourages people to watch TCM has been disabled. I think we should all e-mail Robert Osborne personally. Maybe that'll get a response. Link to comment Share on other sites More sharing options...
mr6666 Posted January 22, 2016 Share Posted January 22, 2016 It's pretty silly that a service which encourages people to watch TCM has been disabled. I think we should all e-mail Robert Osborne personally. Maybe that'll get a response. if you use Twitter, you can try.... https://twitter.com/tcm & TCM's GM.... https://twitter.com/JRDorian Link to comment Share on other sites More sharing options...
elsquared Posted January 23, 2016 Author Share Posted January 23, 2016 I actually send a few letters the old-fashioned way - via snail mail - to several executives at the head office, Turner Broadcasting itself. No replies yet. Link to comment Share on other sites More sharing options...
MsMxyzptlk Posted April 3, 2016 Share Posted April 3, 2016 Without the reminders, I find I watch TCM less frequently. Which is probably OK, since TCM is not as good as it used to be. What I don't understand is why they will not remove the reminder option, since they clearly have no intention of fixing it, and why they will not respond to the many viewers who have raised this issue with them. Frustrating. Link to comment Share on other sites More sharing options...
elsquared Posted April 4, 2016 Author Share Posted April 4, 2016 As of today - April 3, 2016 - I have never received a reply to any of the letters I sent to Turner executives. Isn't it wonderful when a company cares about customer service??? Link to comment Share on other sites More sharing options...
GregoryPeckfan Posted April 7, 2016 Share Posted April 7, 2016 As of today - April 3, 2016 - I have never received a reply to any of the letters I sent to Turner executives. Isn't it wonderful when a company cares about customer service??? I tend to put reminders in an agenda of mine that I use to remind me of everything I have to do a particular day. I also put theme days on my calendar such as the 100th birthday of Gregory Peck being 24 hours on TCM and not only in the evening. Link to comment Share on other sites More sharing options...
Princess of Tap Posted April 7, 2016 Share Posted April 7, 2016 I can never remember when to watch the old TV shows on Me-TV. So when one is coming on I have them call me on my cell phone. And they actually call 15 minutes before the show starts. Even if I don't feel like watching them that night, I start to Remember the Time. I really liked it. I must have missed Svengoolie 4/5 times in a row before they started calling me. Link to comment Share on other sites More sharing options...
Kid Dabb Posted April 7, 2016 Share Posted April 7, 2016 I have given up with the Reminder notifications. Now I'm using my cell phone's appointment calendar to set reminders for everything I want to watch - on any channel. Link to comment Share on other sites More sharing options...
gema6 Posted September 11, 2016 Share Posted September 11, 2016 I was having this exact discussion on IMDb, about the reminders not working, with another poster there. He sent me a private message in the spring saying it worked again for him, so I tried it, and it did work a few times...and then died again. I have tried contacting someone about it through email and phone calls...nothing. I agree with several posters that it's very bad business. Obviously, people like the feature, so why not figure it out. At the very least, post something about WHY it's not working. Not everyone has a smart phone glued to their body. I work in a high security school (students are wanded in and no metal is allowed at all). There are no phones, except school phones, allowed...even for staff...leave it in your car. So, I have never gotten into the craze of needing to have it with me 24/7. So, I liked the "old-fashioned" reminder. Now, I miss viewing things. I have the Now Playing guide too, but regardless of how one looks up what they want to watch, remembering to set up the recording, when it's weeks in advance doesn't always happen. So, if anyone has heard anything...pass it on, please. Link to comment Share on other sites More sharing options...
Kid Dabb Posted September 14, 2016 Share Posted September 14, 2016 I set an email reminder from the schedule page.. not the overview page. I just received that reminder and, because that's working, I should receive a follow-up email reminder 24 hrs before the film runs. We'll see. As far as I know, setting email reminders from the overview page is still out-of-order. Link to comment Share on other sites More sharing options...
gema6 Posted September 15, 2016 Share Posted September 15, 2016 I am using a desktop computer, so I think I am going through the schedule...not sure what an overview page is. Also, where is the control panel? I wanted to get all replies to this post. I set a reminder a few days ago, and haven't gotten anything yet. Link to comment Share on other sites More sharing options...
Kid Dabb Posted September 15, 2016 Share Posted September 15, 2016 I am using a desktop computer, so I think I am going through the schedule...not sure what an overview page is. Also, where is the control panel? I wanted to get all replies to this post. I set a reminder a few days ago, and haven't gotten anything yet. After you sign-in click your name at the top of your screen > My Settings > Notification Options Link to comment Share on other sites More sharing options...
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